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Error messages / Cash-Card
The following fault displays are connected with the
Cash-Card.
«CARD UPSIDE DOWN»
X Insert the Cash- or Wash-Card with the
symbol
facing upwards.
«CARD EMPTY OR BALANCE TOO SMALL»
X Use a charged Cash-Card.
«CASH-CARD INVALID»
X The Cash-Card being used is not permitted. Notify the
person responsible for the facility.
«REINSERT CASH-CARD»
X Wait 5 seconds until the amount on account has been
deducted and the new Cash-Card balance appears.
Troubleshooting
Other minor faults, which you can rectify yourself.
Machine operation
Display is dark:
X The machine is in standby mode. No error. To operate
the machine press any key.
The machine cannot be switched on, display
remains dark even after pressing a key:
X Check whether the mains power is switched on at the
wall and the plug is in.
X Check whether all the fuses are intact or the safety
switch has tripped.
X Mains blockage, generally at noon. Operate the
machine after the mains blockage has ended.
The machine does not start:
X The Start button has not been pressed.
X Start time preselect has been set. Only starts at the
preselected start time.
Loading door cannot be opened:
X Programme not yet nished.
X «Rinsing stop» selected. No error; see chapter
«Washing/Ending the programme with rinsing stop».
X Mains blockage or appliance defect: see below.
Open the door in the event of a power failure
or machine defect as follows:
X Check that the drum is standing still.
X Turn off the water tap!
X Switch off the mains power supply.
X Carry out emergency emptying (see chapter «Clean-
ing and Maintenance»).
X Pull on the door opener (Emergency opener).
Machine with drain pump:
Machine with drain valve:
The door will open.
Drum lighting does not work:
(Option)
X The electric light bulb is defective. For safety reasons
the lamp must only be replaced by the customer service
or a qualied specialist.
Washing and washing result
Detergent residue in the detergent drawer:
Damp or clumpy detergent: Dry the detergent drawer
before adding detergent. Use dosing aids for compact
or liquid detergents. Add the detergent to the dosing
aid and put it in the drum with the laundry.
The divider for liquid detergent has been pressed
down: Move the divider to the position for powder
detergent
Viscous conditioner will remain in the compartment .
Remedy: Dilute the viscous conditioner with approx.
100ml water and ll it in the compartment
.
Attention: Do not exceed the mark «max». If required,
clean the conditioner compartment cover and the siphon
(see chapter «Cleaning and Maintenance»).
Water not visible during wash:
No error! The water is below the visible level in the
machine.
Laundry does not get clean:
X Laundry was soiled more heavily than expected.
X Stain removal before washing.
X Select the maximum permitted temperature for the
fabric.
X Select a stronger wash programme.
X Dose detergent sufciently according to the
manufacturer’s data.
Detergent residue on the washing:
X This is not due to poor rinse performance of your
washing machine, but insoluble residues found in a few
phosphate-free detergents, which tend to be deposited
as pale specks on laundry.
X Remedy: dry and brush off or repeat the whole rinse
process immediately. Use liquid detergent and wash
programmes with a higher water level (Easy care).
Activate the extra rinse function.
Grey residue (soap scum) on the washing:
X The normal amount of detergent is not always sufci-
ent for soiling from ointments, fats or oils, increase the
amount for the next wash.
Remedy: select the maximum permitted temperature for
the fabrics.
Grey stains on the washing:
X These stains may be caused by cosmetics or fabric
softener and may have appeared on the laundry outside
the machine before washing.
Remedy: some stains can be washed out after soaking in
liquid detergent.
49


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