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Additional features
Troubleshoot Virtual Office
When using Virtual Office you may encounter error messages displayed on your
screen. The following table lists error messages and actions to correct the causes.
Table 1: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message Probable Cause Actions
Busy, try again Remote Internet
Telephone is active
(not idle).
Wait for remote Internet
Telephone to become idle
and try again.
ACD is logged in. Log out ACD before
Virtual Office from
another Internet
Telephone.
Make-Set-Busy is
inactive on ACD Internet
Telephone.
Set Make-Set-Busy
active on ACD Internet
Telephone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper database.
Notify local network
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in Gatekeeper
database points to
originating Succession
Call Server.
Notify local network
administrator.
Locked from Login Three failed attempts to
enter the correct Station
Control Password.
Wait one hour for the
lock to clear
automatically, or notify
local network
administrator to clear
lock.
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