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TROUBLESHOOTING
The device slips or works in an irregular pattern
The window might be too wet or too dirty. Clean the rubber bands and
restart the cleaning program.
The cleaning pad might be too wet or too dirty. Replace it with a new one.
The remote control does not work
Check the batteries and replace them if necessary.
Please make sure you remove the plastic film from the remote control
batteries before using it.
The device is powered on, but it can't be started
or works in an irregular pattern
The edge detection sensors may not function properly. Remove and reattach
the cleaning pad. Make sure the pad does not cover sensors or rubber bands.
Open the app and search for red indicators on the top left corner.
They indicate malfunctions in the device.
The device beeps twice during use
The edge sensor has not detected a frame.
Manually place the robot on the window again.
The device stopped, the indicator light is red
There might be insufficient suction power to perform the cleaning.
Please try the following solutions:
Check if the cleaning pad is properly attached, not covering any sensors
and/or rubber bands.
Check if the window you are cleaning has uneven areas. If this is the case, operate
the robot manually with the remote control to stay away from the uneven areas.
The device gets stuck in the corner of the window frame
There might be an edge detection sensor error. Use the remote control to
stop the cleaning program and bring the robot to a reachable position.
Clean the sensors before resuming use.
The indicator light is red, the device emits a
sound signal
The power supply is not correctly plugged. Check both ends of the cable
and the connection between the adapter and cable.
The robot does not return to the starting point
when the cleaning program is over
Use the remote control to bring the robot to a reachable position.
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