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FREQUENTLY ASKED QUESTIONS
The dashcam does not record or suddendly stops recording.
Check the power supply and/or format the SD card in the camera or a computer.
How do I format the SD card and reset the camera?
While recording, the red LED flashes. Press and hold the WiFi button for 10 seconds
to format the SD card. The LED will stop flashing and will light constant red. Once
the LED starts flashing again, the SD card is formatted. The camera settings have
now been reset to default.
I cannot find the dashcam in my WiFi settings.
Turn on the dashcam's WiFi by pressing the WiFi button. The blue LED on the WiFi
button lights up when the WiFi connection is enabled.
I cannot connect to the dashcam's WiFi.
Disable the smart network switch on your smartphone and/or forget the WiFi
network of your dashcam from the WiFi settings and reconnect (see page 9).
The WiFi disconnects automatically.
When you are connected to the dashcam via WiFi, it will automatically turn off after
a few minutes (when there is no app activity).
There are horizontal stripes in the recording.
Go to settings and adjust the frequency based on the power supply (60Hz or 50Hz).
My dashcam does not record in parking mode.
Check whether the parking mode is set correctly, or let an authorized installer check
the physical installation. For more information about the installation and software
settings, see pages 7, 8 and 10.
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