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No display after power on
The power cord is not properly connected .
No sound
Remote Control Failure
(1)The sensors of the remote control and the Nokia Media
Streamer are not in alignment.
(2)Remote control is broken or the batteries are low
in power.
No Picture on screen
HDMI cable is not connected.
Make sure that HDMI/AV is selected as your TV input.
The Google Assistant button on the remote is not working
Remote is not paired to the Nokia Media Streamer via bluetooth.
Low Audio Level
In case, the Remote control of Nokia Media Streamer cannot adjust
volume in some apps, please use TV remote control to adjust
volume. Or please enter the device Settings-->TV settings-->Audio
Output -->Digital Audio Format--> switch from “Auto --> PCM”.
Picture Cut
Please adjust the aspect ratio of the TV, in-case there is a
picture cut.
Please switch the aspect ratio to Original or Just scan.
Failed to connect to network
(1)Check if the router works well.
(2)Sometimes unsynchronized time can impact network
connection. In that case, manually change the time in setting
menu via below path.
HomeSettingDevice PreferencesAutomatice date&timeOK
(1)Check if the device is on Mute or the volume is too low.
(2)If there is no sound in Dolby content, please enter
Settings-->TV settings-->Audio Output--> Digital Audio
format-->Switch from Auto to PCMand make sure Dolby
sounds setting is LINE.
16


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