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Q: How do I switch WLAN off on my Nokia
device?
A: The WLAN on your Nokia device switches off when you
are not trying to connect, not connected to another access
point, or not scanning for available networks. To further
reduce battery consumption, you can specify that your
Nokia device does not scan, or scans less often, for
available networks in the background. WLAN switches off
in between background scans.
To stop the background scans, select Menu > Control
panel > Settings and Connection > Wireless LAN >
Show WLAN availability > Never. You can still manually
scan for available WLAN networks and connect to WLAN
networks as usual.
To increase the background scan interval, select Show
WLAN availability > Yes, and define the interval in Scan
for networks.
Q: Why can't I browse the web even though the
WLAN connection is working and the IP settings
are correct?
A: Check that you have defined the HTTP/ HTTPS proxy
settings correctly in the advanced settings of your WLAN
access point.
Q: How do I check the signal quality of my WLAN
connection? — Select Menu > Control panel >
Connectivity > Conn. mgr. and Active data
connections > Options > Details. If the signal quality
is weak or moderate, you may encounter connection
problems. Try again closer to the access point.
Q: Why do I have problems with the security
mode?
A: Check that you have configured the security mode
correctly, and that it is the same that the network uses. To
check the security mode the network uses, select Menu >
Control panel > Connectivity > Conn. mgr. and Active
data connections > Options > Details.
Check also the following: you have the correct WPA mode
(preshared key or EAP), you have disabled all EAP types that
are not needed, and all the EAP type settings are correct
(passwords, user names, certificates).
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an
address, or an e-mail address. Select Menu > Contacts,
and edit the contact card.
Q: The note Retrieving message is shown
briefly. What is happening?
A: The device is trying to retrieve a multimedia message
from the multimedia messaging centre. This note is shown
if you have selected Menu > Messaging and Options >
Settings > Multimedia message > Multimedia
retrieval > Always automatic. Check that the settings
for multimedia messaging are defined correctly and that
there are no mistakes in phone numbers or addresses.
See
"Multimedia message settings", p. 52.
Q: How can I end the data connection when the
device starts a data connection again and
again?
A: The device may be trying to retrieve a multimedia
message from the multimedia message centre. To stop the
device from making a data connection, select Menu >
163
Troubleshooting
163


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