7. Problem solving
Fault Cause Solution
No hot water or steam Blocked frother (g. 11) Dismantle and thoroughly
clean frother (g. 11)
Not enough milk froth or liquid
froth
System may be calcied Please run a high dosage of
descaler (see 5.5.)
Unsuitable milk Use cold milk
Blocked frother (g. 11) Dismantle and thoroughly
clean frother (g. 11)
Coffee only drips System may be calcied Please run a high dosage of
descaler (see 5.5.)
Coffee is too nely ground Set the grinder on a coarser
setting (see 4.6.)
Coffee powder too ne Change to coarser coffee
powder
No “crema” on the coffee System may be calcied Please run a high dosage of
descaler (see 5.5.)
Unsuitable coffee beans Change coffee beans
Beans may be too old Change to fresh beans
Loud noise from coffee grinder Grinding coarseness not
adjusted to beans
Optimize grinding
coarseness
Foreign matter in grinder, e.g.
small stones
Call service hotline, ground
coffee can still be made
The display shows error 8
Service Tel
Incorrectly tted brew unit Dismantle brew unit and
clean (see 5.7.)
If you are unable to correct a fault / system message yourself, call the national service hotline – please
consult the notes in the accompanying guarantee and customer service information booklet.
Caution: If the display reads „Error / Service-Tel.“, note the code. Switch off and unplug the machine.
Call the national service hotline.
8. Replacement parts/Accessories
Fresh water lters NIRF 700:
New fresh water lters are available from well-stocked local dealers or directly from us.
Cleaning tabs NIRT 701:
New cleaning tabs are available from well-stocked local dealers or directly from us.
Descaling agent NIRK 703:
New descaling agents are available from well-stocked local dealers or directly from us.
Special milk residue cleaner NICC 705:
Special milk residue cleaner is available from well-stocked local dealers or directly from us.
Milk Cooler NICT 500:
The top-quality stainless steel milk cooler keeps milk „fridge cold“ for a long time and delivers the
best frothing results.
Milk Container NIMC 900:
Milk Container is made from transparent synthetic material to show the lling level at a glance.
9. Customer service, guarantee, environmental protection
Customer service
NIVONA products are manufactured to the highest quality standards. Should any question arise with
regards to your appliance, please do not hesitate to write to us. Only with your active support will we
be able to improve our products and further develop them, so that they will fully satisfy your demand.
Steaming off the appliance
In the event that you need to ship your faulty appliance directly to us, please make sure that no
residual water remains in the system:
Switch the appliance on using the main switch (g. 1/H).
Follow the instructions on the display.
Turn the rotary control to “MAINTENANCE” and press it.
Turn the rotary control to “EMPTY SYSTEM” and press it.
The display shows “REMOVE WATER TANK”.
Remove the water tank (g. 2).
The display shows “HOSE TO SPOUT AND DRIP TRAY”.
Connect the hose to the spout (g. 7).
Connect the other end to the drip tray (g. 10).
Place a sufciently large bowl (about 0.5 l) under the spout.
Press rotary control to conrm.
The display shows “EMPTYING OF WATER DO NOT REMOVE HOSE”.
The appliance is now steaming off and will switch off automatically.
Remove the drip tray with used coffee container (g. 1/N and 1/O), and empty both.
Reinsert empty water tank, drip tray and used coffee container.
Your appliance is now ready for shipment.
Note: Please make sure that you pack the appliance very carefully before shipping, ideally in the origi-
nal packaging. The manufacturer will assume no liabilities for damage in transit.
Guarantee and customer service terms and conditions
Please nd detailed information about guarantee and customer service terms and conditions in the
accompanying document.
Please dispose of lters with domestic waste.
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7. Problem solving 8. Replacement parts/Accessories / 9. Customer service, guarantee, ...
