Report Cause Solution
S3
ashes
No beans £ Add beans, restart coffee
making
S12
Rell water pipe system £ Turn steam/hot water control
clockwise
Filter possibly defective £ Remove or replace lter
S1
on
Water tank is empty £ Fill water tank
Water tank is missing or inserted
incorrectly
£ Reinsert water tank
S2
on
Drip tray and/or used coffee
container full
£ Empty drip tray and/or used
coffee container
S2
ashes
Drip tray with used coffee container
missing or tted incorrectly
£ Reinsert drip tray with used
coffee container
S11
on
System cleaning required £ Clean system
(see chapter 4.2)
S7
on
System descaling necessary £ Descale system
(see chapter 4.3)
S6
on
Filter exhausted £ Change lter
(see chapter 4.1)
S13 bar 1 and bar 5
ash alternately
Brew unit tted incorrectly £ Fit brew unit correctly and
snap into place
(see chapter 4.5)
5. System reports
Fault Cause Solution
No hot water or steam Blocked steam/hot water jet/
Spumatore (g.1/L)
£ Dismantle and thoroughly
clean steam/hot water jet/
Spumatore (g.3)
System may be calcied £ Please run a high dosage of
descaler (see chapter 4.3)
Not enough milk froth or
liquid froth
Unsuitable milk £ Use cold milk
Blocked steam/hot water jet /
Spumatore
£ Dismantle and thoroughly
clean steam/hot water jet/
Spumatore (g.3)
Coffee only drips System may be calcied £ Please run a high dosage of
descaler (see chapter 4.3)
Coffee is too nely ground £ Set the grinder on a coarser
setting
Coffee powder too ne £ Change to coarser coffee
powder
No “crema” on the coffee Unsuitable coffee beans £ Change coffee beans
Beans may be too old £ Change to fresh beans
Grinding coarseness not
adjusted to beans
£ Optimize grinding
coarseness
Strong noise from coffee
grinder
Foreign matter in grinder,
e.g. small stones
£ Call service hotline, ground
coffee can still be made
6. Problem solving
In the event of a fault or a system report which you cannot correct yourself, please contact our email
(info@nivona.com) or Service-Hotline: 0049 911-25266390
If the system detects any errors, the display will show an error report
t ashing bars or
t lighted bars.
Attention: Please make a note of the ashing or lit up bars. Switch the appliance off and pull the mains
plug. Then call the service hotline 0049-911-25266390 or email (info@nivona.com) us with name
type, serial number (see type label, g.1/S) and error number. Our service team will take care of the
next steps.
20 21
5. System reports 6. Problem solving
