7. Problem solving
Fault Cause Solution
No hot water or steam Blocked frother (g. 11) Dismantle and thoroughly
clean frother (g. 11)
Not enough milk froth or liquid
froth
System may need descaling Please descale with a high
dosage (see 5.5.)
Unsuitable milk Use cold milk
Blocked frother (g. 11) Dismantle and thoroughly
clean frother (g. 11)
Coffee only drips System may need descaling Please descale with a high
dosage (see 5.5.)
Coffee is too nely ground Set the grinder on a coarser
degree (see 4.6.)
Ground coffee too ne Change to coarser ground
coffee
No froth on the coffee System may need descaling Please descale with a high
dosage (see 5.5.)
Unsuitable coffee variety Change coffee variety
Beans may be too old Use fresh beans
Loud noise from coffee grinder Degree of grinding not adjusted
to beans
Optimize degree of grinding
Foreign matter in grinder,
e.g. small stones
Call service hotline, ground
coffee can still be made
The display shows error 8
Service-Tel
Incorrectly tted brew unit Dismantle brew unit and
clean (see 5.7.)
In the event of a fault or an error report which you cannot correct yourself, contact your retailer or go to the
service area at www.nivona.com.
If the system detects any errors, the display will show an error report.
Attention: Make a note of the error report. Switch the appliance off and unplug it. Contact your retailer
by quoting the model type, serial number (see type label g. 1/S) and error number.
8. Replacement parts/Accessories
Extra bean container NIZB 410:
To extend the capacity of the bean container from approx. 600 g to approx. 1000 g beans an attach-
ment is available from well-stocked dealers.
Fresh water lters NIRF 700:
New fresh water lters are available from well-stocked local dealers or directly from us.
Cleaning tablets NIRT 701:
New cleaning tablets are available from well-stocked local dealers or directly from us.
Descaling agent NIRK 703:
New descaling agents are available from well-stocked local dealers or directly from us.
Special milk residue cleaner NICC 705:
Special milk residue cleaner is available from well-stocked local dealers or directly from us.
MilkCooler NICT 500:
The top-quality stainless steel milk cooler keeps milk ”fridge cold“ for a long time and delivers the
best frothing results.
MilkContainer NIMC 900:
Milk Container is made from transparent synthetic material to show the lling level at a glance.
9. Customer service, guarantee, environmental protection
Customer service
NIVONA products are manufactured to the highest quality standards. Should any question arise with
regards to your appliance, please do not hesitate to write to us. Only with your active support will we
be able to improve our products and further develop them, so that they will fully satisfy your needs.
Drying the appliance
In the event that you need to ship your faulty appliance, please make sure that no water remains in
the system:
Switch the appliance on using the main switch (g. 1/H).
Follow the instructions on the display.
Turn the rotary control in the main menu to “MAINTENANCE” and press it or touch the mainte-
nance symbol.
Turn the rotary control to “EMPTY SYSTEM” and press it.
The display shows “REMOVE WATER TANK”.
Remove the water tank (g. 2).
The display shows “HOSE ON SPOUT AND IN DRIP TRAY”.
Connect one end of the hose to the height-adjustable spout (g. 7).
Connect the other end of the hose to the back of the drip tray on the right (g. 10).
Place a sufciently large bowl (at least 0.5 l) underneath the spout (g. 1/E).
Press the rotary control or touch CONTINUE.
The display shows “STEAMING OFF DO NOT REMOVE HOSE”.
The appliance is now steaming off and will switch off automatically.
Remove the drip tray and the used coffee container (g. 1/N and 1/O), and empty both.
Reinsert empty water tank, drip tray and used coffee container.
Your appliance is now ready for shipment.
Note: Please make sure that you pack the appliance very carefully before shipping, ideally in the
original packaging. The manufacturer will assume no liabilities for damage in transit.
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7. Problem solving 8. Replacement parts/Accessories / 9. Customer service, guarantee, ...
