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Support and Troubleshooting
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Support and Troubleshooting
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Error Message List
If an error occurs, messages like the following may appear on the screen. Follow the directions shown in the
table to resolve the problem.
Error Message Solution
An error occurred. Press and hold
POWER to turn the system o,
then follow the instructions in
the system’s Operations Manual.
The system memory has been
damaged. Please see the
Nintendo DSi XL Operations
Manual for details.
The device in the SD Card slot
cannot be used.
There is not enough free space on
the SD Card.
There are no boxes available in
the system.
Turn the power o for a moment and then turn it back on.
Repeat whatever you did that caused the error to occur. If the
same message still appears, the system must be inspected.
Turn the power o, and contact Nintendo Customer Service.
The system memory is corrupted. Please contact Nintendo
Customer Service.
An SD Card that cannot be used with the Nintendo DSi XL or
something other than an SD Card is inserted in the SD Card slot,
or the system region of the SD Card is corrupted. Please insert
a functional SD Card that can be used with the Nintendo DSi
XL system.
Either erase unnecessary software on the SD Card from the
Data Management screen under System Settings or erase
unnecessary photos or frames from Nintendo DSi Camera.
Otherwise, try using an SD Card that has some free space on it.
There are no boxes available in the Nintendo DSi Menu. Erase
unnecessary software from the Software Management screen
underSystemSettings(seepage65).
Error Code List
IftheInternetsettingsweren’tconguredcorrectlyoriftheconnectiontestfailed,theNintendoDSiXLwill
display and error code. Use the Error Code tables on the next several pages to determine the solution for the
error code received.
For more information on error codes and messages, or if you see error codes or messages that do not
appear on these lists, please visit support.nintendo.com.
NOTE: If you cannot connect due to error codes 052003, 052103, or 052203, the error might be caused by the
security software or rewall on your computer. For details, visit support.nintendo.com.
Error Codes Condition Solution
Wait for a while and try connecting again.
If the issue does not get resolved, contact
Nintendo Customer Service.
Wait for a while and try connecting again.
If the issues do not get resolved, visit support.
nintendo.com to see if the server is undergoing
maintenance.
Erase unnecessary software from the Data
Management screen under System Settings.
Wait for a while and try connecting again.
If the issue does not get resolved, contact
Nintendo Customer Service.
Wait for a while and try connecting again.
If the issue does not get resolved, contact
Nintendo Customer Service.
Please contact Nintendo Customer Service.
Wait for a while and try connecting again.
If the issue does not get resolved, contact
Nintendo Customer Service.
Could not connect to Nintendo
Wi-Fi Connection.
The Nintendo Wi-Fi
Connection servers are either
undergoing maintenance or are
very busy.
Insucient free blocks in the
system memory.
Cannot connect to the system
update server.
The system could not be
updated due to internet error.
An error occurred, so the
system could not be updated.
Could not connect to the
Internet.
020100 – 020999
023000 – 025999
034219, 034220
034301 – 034304
034300,
034305 – 034499
034000 – 034218,
034500 – 034699
050100 – 050199
51


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