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Appendices
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Appendices— Appendix A
Appendix A
Appendix A
Troubleshooting
Troubleshooting
If any problems are encountered with Nikon Scan, check the list below before contacting a Nikon rep re sen ta tive.
Problem Possible Cause
4
Nikon Scan displays the error, “Nikon
Scan was unable to fi nd any active
devices.
The scanner is turned off or not connected. Connect the scanner as described in the scanner
User’s Manual.
The USB or IEEE 1394 (Firewire) interface is not correctly installed, or the device drivers are
missing or corrupted. See the manufacturer’s manual for de tails.
The scanner device drivers are not correctly installed (Windows only). See the scanner hard-
ware manual for details.
Your computer does not meet the specifi cations given in the system re quire ments.
Nikon Scan is not correctly installed. Reinstall Nikon Scan as described in the scanner User’s
Manual.
The host application does not
recognize the Nikon Scan plug-in
(Macintosh).
The plug-in has not been copied to the application’s plug-ins folder.
The application does not support Adobe Photoshop plug-ins. Use a dif fer ent host applica-
tion.
Film jams in the scanner. See the scanner User’s Manual for information on resolving jams.
15
15
Images are out of focus.
An autofocus operation was not performed before the image was scanned.
The focus point requires adjustment.
85
87
86
16
Colors do not match the original.
The monitor profi le chosen in the “Color Management” category of the “Preferences” dialog
does not match the mon i tor.
• The CMYK profi le chosen in the “Color Management” category of the “Preferences” dialog
does not match the printer.
The RGB color-space profi le chosen in the “Color Management” category of the “Pref er -
enc es” dialog has too narrow a gamut (colors too vivid) or too wide a gamut (image lacks
contrast).
• Curves ( 41), color balance ( 51), or LCH ( 56) settings are incorrectly adjusted.
• Negative lm was scanned without an autoexposure operation.
Monitor settings require adjustment.
132


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