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144
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Troubleshooting
Technical Notes
Flash does not fire. Flash is off.
Some scene modes that cannot turn on flash
are selected.
D modes other than Time-lapse movie are
selected.
Continuous, Multi-shot 16 or BSS is
selected for Continuous.
28
33
63
91
Optical zoom cannot be used.
Optical zoom cannot be used while recording
movies.
Zoom cannot be used in m Fireworks show
of Scene mode.
63
39
Digital zoom cannot be used.
Digital zoom is set to Off in the setup menu.
Digital zoom is not available in the following
situations.
- when b Portrait, e Night portrait or m
Fireworks show is selected for Scene mode.
- when Multi-shot 16 is selected for
Continuous.
- just before recording a movie (up to 2× can be
applied while recording movies other than
Time-lapse movie)
114
35, 36,
39
91
63
Image mode not available. Image mode cannot be adjusted when Multi-
shot 16 is selected for Continuous.
91
No sound when shutter is
released.
Off is selected for Sound settings > Shutter
sound in setup menu.
Continuous or Multi-shot 16 or BSS is
selected for Continuous in shooting menu.
d (Sports scene mode) or l (Museum
scene mode) is selected.
D modes other than Time-lapse movie are
selected.
Speaker has been covered up.
115
91
36, 39
63
4, 22
AF-assist illuminator does not
light.
Off is selected for AF Assist option in camera
setup menu.
AF-assist illuminator turns off automatically in
some modes.
114
35-40
Pictures appear smeared. Lens is dirty. Clean lens. 125
Colors are unnatural. White balance does not match light source. 89
Problem Cause/Solution A
144


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