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Troubleshooting
Technical Notes and Index
Camera cannot
focus.
Subject is too close to the camera. Try shooting with D (macro
close-up) in the focus mode, or Scene auto selector or
Close-up scene mode.
The intended subject is one with which autofocus does not
perform well.
Set AF assist in the setup menu to Auto.
Subject is not in focus area when shutter-release button is
pressed halfway.
The focus mode is set to E (manual focus).
Turn camera off and then on again.
39, 43,
66
29
99,E79
28, 55
66
21
Colored stripes
appear on the
monitor when
shooting.
Colored stripes may appear when shooting subjects with
repeating patterns (such as window blinds); this is not a
malfunction.
The colored stripes will not appear in captured images or
recorded movies. However, when using Continuous H: 120 fps
or HS 120 fps (640×480), the colored stripes may be seen in
the captured images and recorded movies.
Pictures are
blurred.
Use flash.
Use vibration reduction or motion detection.
Use D (Best Shot Selector).
Use a tripod to stabilize the camera (use with the self-timer for
better results).
60
99, 99
55
63
Bright specks
appear in pictures
shot using flash.
Flash is reflecting off particles in air. Set the flash to W (off ). 61
Flash does not fire.
Flash is set to W (off ).
A shooting mode where flash cannot fire is selected.
Another function that is set now is restricting the flash.
61
69
75
The digital zoom is
not available.
•Off is selected for Digital zoom in the setup menu.
When Scene auto selector, Portrait, Night portrait, Easy
panorama in Panorama, Pet portrait or 3D photography
is selected in scene mode, the digital zoom cannot be used.
Other functions that restrict the use of digital zoom are set.
99
39, 41,
46, 49
75
Image size not
available. Another function that is set now is restricting Image size.75
Problem Cause/Solution A
230


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