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The battery will not charge.
The battery only last 30
seconds.
The battery only lasts 12
minutes.
The Dash Cam cannot lock
onto satellite.
I get the message “SD Card
Error. Please format SD card”
on screen.
I get the message “Card Full”
on screen.
The SD card in my Dash Cam
cannot be read.
I can't delete files on my SD
card within the Dash Cam.
Mass Storage function does
not work.
Video files cannot be played.
Video Image is blurred.
The screen blanks after a few
minutes upon my Dash Cam.
Ensure the Dash Cam is connected to a reliable power source and
that the supplied Car Power Cable is being used, with the Power
LED lit.
The battery will only receive charge when the Dash Cam is
connected to power, please reconnect the car adaptor or domestic
USB charger and leave the Dash Cam to charge.
Charging takes approximately 90 minutes and a full charge is
indicated when the BLUE (charging) LED goes out.
Does the problem persist? If not… the car power supply may be
causing the issue.
This is normal, the battery design allows the 'Auto Power Off'
feature to function in event of power loss within the vehicle.
It is not intended as an alternative power source to replace the
supplied car adaptor.
After power on and with the device mounted with clear view of the
sky it can take up to 10 minutes to find the three satellites required
to achieve a stable signal. Reception can also be affected by
atmospheric conditions and the proximity of buildings / trees
obscuring the sky.
The SD card has been formatted in another device and the Cluster
Size is not compatible. There may also be an error on the card.
Use the Setup option to re-format the SD card from within the
Dash Cam. Ensure that the SD card is a U3 type SD card of
64-128GB
The SD card has become full. Delete unnecessary files or perform
a full FORMAT upon the SD card from within the Dash Cam
Settings Menu.
Use a good quality branded SD card between 64GB and 128GB
Type U3 and format the card from within the Settings Menu.
Check to see if these files are 'protected', if so please follow
instructions to 'un-protect'.
The Mass storage function will work on both Windows and Mac.
Restart the PC, as this may be required for the necessary driver to
be loaded correctly. Disconnect and reconnect the Dash Cam.
Contact NEXTBASE for the required driver.
The video files from the Dash Cam are in .MP4 format and may
not be compatible with your PC if suitable playback software is not
installed.
Remove the protective lens cover, clean the lens, adjust the
polarising filter correctly, clean the windscreen!
The screen saver is set to ON. Change settings to OFF if required.
Default setting is off.
PROBLEM SOLUTION
TROUBLE SHOOTING (CONTD.)
45
45


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