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NetworX NX-595E IP Communication Module Manual

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NetworX Series
™
NX-595E NetworX IP
Communication Module
Installation Manual
P/N 230553 • ED03 • ISS 18AUG15
Copyright
© 2015 United Technologies Corporation. All rights reserved.
This document may not be copied in whole or in part or otherwise
reproduced without prior written consent from UTC Fire & Security
Americas Corporation, Inc., except where specifically permitted under
US and international copyright law.
Trademarks and patents
NX-595E is a trademark of UTC Fire & Security Americas Corporation,
Inc. (UTCFS)
All other trademarks are the property of their respective owners.
Manufacturer
Placed on the market by:
UTC Fire & Security Americas Corporation, Inc.
3211 Progress Drive, Lincolnton, NC, 28092, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
Intended Use
Use this product only for the purpose for which it was designed. For
the latest product information, contact your local supplier or visit us
online at http://www.interlogix.com.
FCC compliance
Class B: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. Operation is
subject to the following two conditions. 1) This device may not cause
harmful interference. 2) This device must accept any interference
received, including interference that may cause undesired operation.
This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
There is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
You may also find helpful the following booklet, prepared by the FCC:
"How to Identify and Resolve Radio-TV Interference Problems." This
booklet is available from the U.S. Government Printing Office,
Washington D.C. 20402.
Changes and Modifications not expressly approved by the
manufacturer or registrant of this equipment can void your authority to
operate this equipment under Federal Communications Commission’s
rules.
IC compliance
EU directives
Contact information
Customer support
4 © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved.
Content
Important information 5
Introduction 10
Installing the NX-595E into the enclosure 11
Wiring the NX-595E 12
NX-595E Connector Layout 13
Preparing the NX-595E for Configuration 13
Enrolling, Defaulting and Retrieving the IP Address for the NX-
595E 14
Configuring the NX-595E 16
Access via an iOS or Android Application 27
FAQ - Frequently Asked Questions 28
Appendix 1 – Advanced Setup 29
UltraSync System Status Messages 34
Specifications 36
© 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved. 5
Important information
Limitation of liability
UTC FIRE & SECURITY AMERICAS CORPORATION, INC.’S SOLE
OBLIGATION OR LIABILITY IS THE REPAIR OR REPLACEMENT OF THE
PRODUCT ACCORDING TO THE LIMITED WARRANTY. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL UTCFS BE
LIABLE FOR ANY LOST PROFITS OR BUSINESS OPPORTUNITIES, LOSS OF
USE, BUSINESS INTERRUPTION, LOSS OF DATA, LOST SAVINGS, OR ANY
OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT,
TORT, NEGLIGENCE, PRODUCT LIABILITY, OR OTHERWISE, EVEN IF UTCFS
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR FOR
ANY CLAIM BY ANY THIRD PARTY. BECAUSE SOME JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES THE PRECEDING LIMITATION
MAY NOT APPLY TO YOU. IN ANY EVENT THE TOTAL LIABILITY OF UTCFS
SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. THE
FOREGOING LIMITATION WILL APPLY TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, REGARDLESS OF WHETHER UTCFS
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL
PURPOSE.
INSTALLATION IN ACCORDANCE WITH THIS MANUAL, APPLICABLE
CODES, AND THE INSTRUCTIONS OF THE AUTHORITY HAVING
JURISDICTION IS MANDATORY.
While every precaution has been taken during the preparation of this manual to
ensure the accuracy of its contents, UTCFS assumes no responsibility for errors or
omissions.
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described
below.
WARNING: Warning messages advise you of hazards that could result in injury or
loss of life. They tell you which actions to take or to avoid in order to prevent the
injury or loss of life.
Caution: Caution messages advise you of possible equipment damage. They tell
you which actions to take or to avoid in order to prevent the damage.
6 © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved.
Note: Note messages advise you of the possible loss of time or effort. They
describe how to avoid the loss. Notes are also used to point out important
information that you should read.
Keep in mind, the level of security you will obtain with this system relates
specifically with two major factors:
• The quantity, quality, and placement of security devices attached to this security
system.
• The knowledge you have of the security system and how that knowledge is
utilized in a weekly test of the complete system.
This product is to be installed by qualified SERVICE PERSONNEL only.
General Disclaimers
A level of TCP IP knowledge is required by the installer/s to set up some of the NX-
595E functionality. UTCFS limits it support to NX-595E setup only, and is unable to
offer further assistance on your client's DSL modem, router, firewall or any other 3
rd
party software. Please consult your customers IT department or qualified IT
professional about implementing this product onto your client's network.
The information in this document is subject to change without notice. UTC Fire &
Security Americas Corporation, Inc. assumes no responsibility for inaccuracies or
omissions and specifically disclaims any liabilities, losses or risks, personal or
otherwise, incurred as a consequence, directly or indirectly, of the use or
application of any of the contents of this document. For latest documentation,
contact your local supplier or visit us online at http://www.interlogix.com.
This publication may contain examples of screen captures and reports used in daily
operations. Examples may include fictitious names of individuals and companies.
Any similarity to names and addresses of actual businesses or persons is entirely
coincidental.
Limited Warranty
UTC Fire & Security Americas Corporation, Inc. guarantees this product against
defective parts and workmanship under normal use for twenty-four (24) months
from the date of purchase. If any defect appears during the warranty period contact
your service provider. UTC FIRE & SECURITY AMERICAS CORPORATION, INC.
ASSUMES NO LIABILITY FOR CONSEQUENTIAL OR INDIRECT DAMAGE,
AND ACCEPTS NO RESPONSIBILITY FOR REPAIRING DAMAGE TO THE
PRODUCT CAUSED BY MISUSE, CARELESS HANDLING, OR WHERE
REPAIRS HAVE BEEN MADE BY OTHERS. UTC FIRE & SECURITY AMERICAS
CORPORATION, INC. DOES NOT WARRANT THAT THE OPERATION OF THIS
PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
© 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved. 7
No other guarantee, written or verbal, is authorized by UTC Fire & Security
Americas Corporation, Inc.
PRODUCT WARNINGS
YOU UNDERSTAND THAT A PROPERLY INSTALLED AND MAINTAINED
ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS
SUCH AS BURGLARY, ROBBERY, FIRE, OR SIMILAR EVENTS WITHOUT
WARNING, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH
EVENTS WILL NOT OCCUR OR THAT THERE WILL BE NO DEATH,
PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT. UTC FIRE
& SECURITY AMERICAS CORPORATION, INC. (TOGETHER WITH ITS
PARENT CORPORATIONS, AFFILIATES AND SUBSIDIARIES,
(“INTERLOGIX”)) SHALL NOT BE LIABLE FOR ANY DEATH, PERSONAL
INJURY, PROPERTY DAMAGE, OR LOSS OF ANY KIND WHATSOEVER TO
YOU OR OTHERS, WHETHER DIRECTLY, INDIRECTLY, INCIDENTALLY,
CONSEQUENTIALLY, OR OTHERWISE, CAUSED BY THE OPERATION,
NONOPERATION, FUNCTIONING, MALFUNCTIONING, MISUSE OR
CIRCUMVENTION OF ANY PRODUCT, SOFTWARE OR SERVICES
MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX.
THE ABILITY OF INTEROGIX’S PRODUCTS, SOFTWARE OR SERVICES TO
WORK PROPERLY DEPENDS ON A NUMBER OF PRODUCTS AND SERVICES
MADE AVAILABLE BY THIRD PARTIES OVER WHICH INTERLOGIX HAS NO
CONTROL INCLUDING, BUT NOT LIMITED TO, INTERNET, CELLULAR AND
LANDLINE CONNECTIVITY; MOBILE DEVICE AND OPERATING SYSTEM
COMPATIBILITY; MONITORING SERVICES; ELECTRONMAGNETIC OR
OTHER INTERFERENCE, PROPER INSTALLATION AND MAINTENANCE OF
AUTHORIZED PRODUCTS (INCLUDING ALARM OR OTHER CONTROL PANEL
AND SENSORS) AND SOFTWARE. INTERLOGIX SHALL NOT BE LIABLE FOR
ANY DAMAGES CAUSED BY ACTIONS OR OMISSIONS OF THIRD PARTIES,
INCLUDING DEALER, PROVIDING, INSTALLING AND/OR SERVICING SUCH
PRODUCTS AND/OR SERVICES.
WHILE INTERLOGIX TAKES COMMERCIALLY REASONABLE MEASURES TO
PREVENT HACKING OF ITS SECURITY PRODUCTS, SOFTWARE, AND
SERVICES, ANY SECURITY PRODUCT, SOFTWARE, SERVICE OR OTHER
OFFERING MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY
STILL BE HACKED, COMPROMISED AND/OR OTHERWISE CIRCUMVENTED
AND INTERLOGIX MAKES NO WARRANTY OR PROMISE THAT ITS
SECURITY PRODUCTS, SOFTWARE, SERVICES OR OTHER OFFERINGS
WILL NOT BE HACKED, COMPROMISED AND/OR OTHERWISE
CIRCUMVENTED.
8 © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved.
INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS
ALARM OR OTHER CONTROL PANELS AND THEIR WIRELESS INPUTS
INCLUDING BUT NOT LIMITED TO, SENSORS OR DETECTORS UNLESS
REQUIRED BY APPLICABLE LAW. INTERLOGIX MAY NOT ENCRYPT
COMMUNICATIONS BETWEEN ITS ALARM OR OTHER CONTROL PANELS
AND THEIR WIRELESS OUTPUTS INCLUDING BUT NOT LIMITED TO,
SENSORS, DETECTORS, WIFI OR CELLULAR DEVICES, UNLESS REQUIRED
BY APPLICABLE LAW. AS A RESULT THESE COMMUNICATIONS MAY BE
INTERCEPTED AND COULD BE USED TO CIRCUMVENT YOUR
ALARM/SECURITY SYSTEM.
WARRANTY DISCLAIMERS
YOUR EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE
REPAIR OR REPLACEMENT OF THE PRODUCT, AT THE SOLE DISCRETION
OF INTERLOGIX EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE
PRODUCT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND, EXCEPT AS EXPRESSLY PROVIDED ABOVE, YOU ASSUME
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE
PRODUCT. INTERLOGIX HEREBY DISCLAIMS ALL OTHER WARRANTIES
AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES, THE WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
INTERLOGIX DOES NOT MAKE ANY CLAIMS OR WARRANTIES TO YOU OF
ANY KIND REGARDING ANY PRODUCT, SOFTWARE OR SERVICE’S
POTENTIAL, ABILITY, OR EFFECTIVENESS TO DETECT, MINIMIZE, OR IN
ANY WAY PREVENT DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR
LOSS OF ANY KIND WHATSOEVER. INTERLOGIX IS NOT RESPONSIBLE FOR
ANY DEATH, PERSONAL INJURY, DAMAGE, LOSS, OR THEFT RELATED TO
ANY PRODUCT, SOFTWARE OR SERVICES, THEIR USE OR MISUSE, OR FOR
ANY HARM, WHETHER PHYSICAL OR MENTAL, RELATED THERETO.
INTERLOGIX DOES NOT REPRESENT TO YOU THAT ANY PRODUCT,
SOFTWARE, SERVICE OR OTHER OFFERING MAY NOT BE HACKED,
COMPROMISED AND/OR CIRCUMVENTED.
INTERLOGIX DOES NOT WARRANT THAT ANY PRODUCT OR SOFTWARE
MANUFACTURED OR SOLD BY INTERLOGIX, OR ANY RELATED SERVICE
OFFERING WILL PREVENT DEATH, PERSONAL INJURY, BODILY INJURY,
AND/OR DAMAGE TO PROPERTY OF PURCHASER, END-USER OR OTHERS
RESULTING FROM BURGLARY, ROBBERY, FIRE, OR OTHERWISE, OR THAT
© 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved. 9
THE PRODUCT WILL IN ALL CASES PROVIDE ADEQUATE WARNING OR
PROTECTION.
INTERLOGIX DOES NOT WARRANT TO YOU THAT ITS SOFTWARE OR
PRODUCTS WILL WORK PROPERLY IN ALL ENVIRONMENTS AND
APPLICATIONS AND DOES NOT WARRANT ANY PRODUCTS AGAINST
HARMFUL ELECTROMAGNETIC INTERFERENCE INDUCTION OR RADIATION
(EMI, RFI, ETC.) EMITTED FROM EXTERNAL SOURCES
INTERLOGIX DOES NOT PROVIDE MONITORING SERVICES FOR YOUR
ALARM/SECURITY SYSTEM (“MONITORING SERVICES”). IF YOU ELECT TO
HAVE MONITORING SERVICES YOU MUST OBTAIN SUCH SERVICE FROM A
THIRD PARTY AND INTERLOGIX MAKES NO REPRESENTATION OR
WARRANTY WITH RESPECT TO SUCH SERVICES INCLUDING WHETHER OR
NOT THEY WILL BE COMPATIBLE WITH THE PRODUCTS, SOFTWARE OR
SERVICES MANFUFACTURED OR SOLD BY INTERLOGIX.
(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO
HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
10 © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved.
Introduction
The NX-595E is an IP communication module that can be added to a NetworX V2
family security product (NX-4, NX-6, NX-8, NX-8E) to provide remote access and
alarm reporting via standard Internet connections (IP). The NX-595E can utilize two
connection methods to your central monitoring station. It can connect directly to an
Osborne Hoffman (OH) NetRec receiver. Alternatively, it can use UltraSync™
services. Contact your central monitoring station to determine their preferred
connection method.
The security panel can be configured for alarm reporting exclusively over IP when
PSTN connectivity is no longer available. Alternatively, it can utilize the PSTN for
failover connectivity in the event the IP communications path is lost.
The NX-595E provides a web browser interface accessible via a local computer,
smart phone or tablet to configure the device. Additionally, UltraSync™, an Apple
®
iOS
®
or Android
®
application, is available for remote configuration and end user
control of the security system including control of two output relays. Up to four
zones are also supported with zone doubling (not available on NX-4 panels). Three
email addresses can be programmed into the NX-595E to allow alarm and trouble
events to be emailed to the end user.
This manual assumes the installer is familiar with the NetworX V2 family of security
products and is capable of programing the security system. It also assumes that the
installer is familiar with basic computer networking and Apple iOS or Android smart
devices.
Setup is a simple process:
1. Install the NX-595E into the NetworX panel.
2. Enroll the NX-595E into the NetworX panel.
3. Minimum configuration is required:
a. Time and daylight savings setup (Feature Menu)
b. IP Reporting (IP Reporting Menu)
c. Enable remote UltraSync application support by setting the Web Access
Passcode (Network Settings Menu)
Important notes before proceeding
• The PINs for accessing the NX-595E are stored in the NetworX panel. Make
sure you are using the existing PIN for the Installer when configuring the NX-
595E.
• Record the following information in the UltraSync Quick Reference Guide during
the installation process:
• NX-595E serial number (12-digits)
• Web Access Passcode (8- numerical digits)
© 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved. 11
Installing the NX-595E into the enclosure
Inside the NetworX enclosure, several 2-holed insertion points have been
constructed. This allows for either vertical or horizontal placement of the module.
Note: Notice that the insertion points have two sizes of holes - a larger hole and a
smaller hole.
Figure 1: The black plastic PCB guides have slots along the straight edge where
the PC Board will be seated. The curved side of the PCB guide fits into the larger
hole. The smaller hole on the raised protrusion in the NetworX panel is for the
screw.
Figure 2: Place the first black plastic PCB guide in the top insertion point with the
PCB slot facing downward. It does not require force. Insert one of the screws into
the smaller hole to secure it in place. The second PCB guide should be positioned
opposite of the first guide and placed in the lower insertion point, using the same
procedures described above. Once mounted, screw it in securely.
Figure 3: The PC board should slide freely in the slots of both guides.
Figure 1
Figure 2
Figure 3
Note: Record the 12 digit serial number of the NX-595E on the back of the
UltraSync Quick Reference Guide that is included in the product packaging. The
serial number is located on NX-595E product label attached to the PCB.
20 © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved.
Gateway: IP address of the gateway device (e.g. WiFi router, DSL or cable
modem). If Enable DHCP is unchecked, this field is editable and the IP address of
the gateway can be assigned manually in the NX-595E.
Subnet Mask: Subnet mask of the local area network (LAN). If Enable DHCP is
unchecked, this field is editable and the subnet mask can be assigned manually.
Primary DNS: IP address of the primary DNS server (editable if Enable DHCP is
unchecked).
Secondary DNS: IP address of the secondary DNS server (editable if Enable
DHCP is unchecked).
SSL Port: Not used.
Web Access Passcode: This code allows the UltraSync iPhone and Android
applications to connect to the security system, and enables email and IP reporting.
A value of 00000000 disables UltraSync application support. Enter a unique Web
Access Passcode (eight numerical digits only) and click the Save Config button to
enable UltraSync application support. Record the Web Access Passcode on the
back of the UltraSync Quick Reference Guide.
Web Access Server 1: This server address should not be changed. It enables the
remote web access, UltraSync iPhone and Android applications and email services.
Web Access Server 2: This server address should not be changed. It enables the
remote web access, UltraSync iPhone and Android applications and email services.
DLX900 Port: Enter the port number for DLX900 access. Default value 41796.
34 © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved.
UltraSync System Status Messages
The following system status messages may appear in the UltraSync application.
Zone Number / Zone Name
In alarm – This zone has triggered a system alarm condition
Is bypassed – This zone is isolated (disabled) and will not activate an alarm
Chime is set – This zone is part of the chime group
Is not secure – This zone is not closed
Fire alarm – This zone has triggered a fire alarm
Tamper – This zone has triggered a tamper alarm
Trouble fault – This zone has an open circuit
Loss of wireless supervision – This zone is a wireless device and has lost its
communication link with the control panel
Low battery – This zone is a wireless device and needs its battery changed
Partition Number / Partition Name
Is on in the away mode – This partition is armed in the away mode
Is on in the stay mode – This partition is armed in the stay mode
Is ready – This partition is secure and ready to be armed
Is not ready – This partition is NOT ready to be armed, a zone is not secure
All partitions are on in the away mode – All partitions in this multi partition system
are armed in the away mode
All partitions are on in the stay mode – All partitions in this multi partition system
are armed in the stay mode
All partitions are ready – All partitions in this multi partition system are secure
and ready to be armed
© 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved. 35
System
AC power fail – The security system has lost its electricity power
Low battery – The security systems back up battery requires charging
Battery test fail – The security systems back up battery requires changing
Box tamper – The security systems cabinet tamper input has activated
Siren trouble – The security systems external siren has a problem
Over current – The security system is drawing too much current
Time and date loss The security system time and date need resetting
Communication fault – The security system has detected a problem with the
phone line
Expander
Low battery – A remote power supply’s back up battery requires charging
AC power fail – A remote power supply has lost its electricity power
Box tamper – An expanders cabinet tamper input has activated
Keypad
Fire alarm – A fire alarm has been activated at the keypad
Panic – A panic alarm has been activated at the keypad
Medical – A medical alarm has been activated at the keypad
36 © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved.
Specifications
Compatibility
Interlogix™ NetworX V2 control panels (NX-4, NX-6, NX-8, NX-8E)
Operating Voltage
12 VDC, supplied from control panel
Current Draw
250 mA nominal, 320 mA (both relays energized)
Maximum Relay Current
1 A (per relay)
Maximum Relay Voltage
24 VDC, 30 VAC
Operating Temperature
32°F~120°F (0°C~49°C)
Storage Temperature
-30°F~120°F (-34°C~49°C)
Maximum Humidity
90% relative humidity non-condensing
Dimensions
3.2 x 6.0 in. (81 x 152mm)
IOS is the registered trademark of Cisco Technology, Inc.
Android, Google and Google Play are registered trademarks of Google Inc.
iPhone, Apple, iTunes are registered trademarks of Apple Inc.
App Store is a service mark of Apple Inc.
… 20 …


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