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Troubleshooting
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Powerline PassThru Adapter
If the Power LED is amber, the adapter is in power saving mode. The adapter enters power
saving mode occurs when the Ethernet link is inactive for more than ten minutes. The
Ethernet link is inactive if any of the following occurs:
The Ethernet cable is unplugged.
The peripheral device that is connected through the Ethernet port is turned off.
The Powerline adapter is idle.
To wake a Powerline device from power saving mode:
1. Connect a powered-on Ethernet device to one end of the Ethernet cable.
2. Connect the Powerline device to the other end of the Ethernet cable.
The Powerline device returns to normal mode within two seconds.
Powerline LED
If the Powerline LED is off, the Powerline devices cannot find each other. Try these
troubleshooting tips:
Make sure that the Powerline devices are plugged into wall outlets with power and that
they use the same network encryption key.
Move the Powerline device to an outlet that is closer to the computer or devices.
If you set a private encryption key, make sure that all Powerline devices are using the
same encryption key.
If the problem occurred after you set the encryption key, reset each device to its factory
default settings. Then try setting the encryption key again.
Amber or red. Move the Powerline device to another electrical outlet with a faster
connection.
Ethernet LED Is Off
If the Ethernet LED is off, the adapter does not have an Ethernet connection. Try these
troubleshooting tips:
If your Powerline device is connected to the LAN port of your router, check the following:
Your router and modem are turned on.
The computer connected directly to the router can access the Internet.
If your Powerline device is connected to a computer, game console, Blu-ray player, or
other peripheral device, check the following:
The peripheral device is turned on.
The Powerline device is securely connected to the peripheral device using an
Ethernet cable.
Press the Factory Reset button on each Powerline device for two seconds to return the
device to its factory default settings.
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