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Troubleshooting 33
Troubleshooting Connectivity Using the Ping Utility
Most computers and routers have a diagnostic utility called ping that sends an request to a target
device. The device then replies. The ping utility makes it easy to troubleshoot a network.
Testing the Path from a PC to Your Router
You can ping the N300 wireless router to verify that the LAN path from your computer to your
router is set up correctly.
To ping the wireless router:
1. From the Windows toolbar, click Start and select Run.
2. In the field provided, type Ping followed by the address of the router, as in this example:
ping www.routerlogin.net
or
ping 192.168.1.1
3. Click OK.
You should see a message like this one:
Pinging 192.168.1.1 with 32 bytes of data
If the path is working, you see this message:
Reply from 192.168.1.1: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
Wrong physical connections
Make sure that the LAN port light is on. If the light is off, follow the instructions in
“Front Panel” on page 3.
Check that the corresponding lights are on for your computer’s network interface
card.
Wrong network configuration
This section includes advanced troubleshooting techniques.
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