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Troubleshooting
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Nighthawk X4 AC2350 Smart WiFi Router
Troubleshoot with the LEDs
By default, the router is set with standard LED settings. If you turned off the LEDs except the
Power LED, you must return the LEDs to their standard settings for troubleshooting. For
information about controlling the LED settings, see Turn the LEDs On or Off Using the LED
On/Off Switch on page 11.
Standard LED Behavior When the Router Is Powered On
After you turn on power to the router, the following sequence of events occurs:
1. When power is first applied, verify that the Power LED
is lit.
2. After about 2 minutes, verify the following:
The Power LED is solid white.
The Internet LED is lit.
The WiFi LED is lit unless you turned of
f the wireless radio.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
This could be due to the following situations:
Make sure that the power adapter is securely connected to your router and securely
connected to a working power outlet.
Check that you are using the power adapter that NETGEAR supplied for this product.
If the Power LED blinks slowly and continuously
, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, it is likely that a hardware problem exists. For recovery
instructions, or help with a hardware problem, contact technical support at
www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED turns amber for up to 2 minutes and then turns
white. If the LED does not turn white, this indicates a problem with the router.
If the Power LED is still amber 3 minutes after you turn on power to the router, do the
following:
1. Turn off the power and then turn it back on to see if the router recovers.
2. Press and hold the Reset button to return the router to its factory settings.
See Factory Settings on page 168.
If the error persists, a hardware problem might be the cause. Contact technical support at
www.netgear.com/support.
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