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Troubleshooting
108
R6100 WiFi Router
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power/T
est LED is lit.
2. V
erify that the Power/Test LED turns amber within a few seconds, indicating that the self-test
is running.
3. After approximately 30 seconds, verify the following:
The Power/T
est LED is solid green.
The Internet LED is lit.
A numbered Ethernet port LED is lit for any local port that is connected to a computer
.
A link has been established to the connected device.
The LEDs on the front panel of the router can be used for troubleshooting.
Power LED Is Off or Blinking
Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
Check that you are using the 12 VDC, 5A power adapter that NETGEAR supplied for this
product.
If the Power/T
est LED blinks slowly and continuously, the router firmware is corrupted.
This can happen if a firmware upgrade is interrupted, or if the router detects a problem
with the firmware. If the error persists, you have a hardware problem. For recovery
instructions, or help with a hardware problem, contact technical support at
www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED turns amber for about 20 seconds and then
turns green. If the LED does not turn green, the router has a problem.
If the Power LED is still amber one minute after you turned on power to the router:
1. T
urn off the power and then turn it back on to see if the router recovers.
2. Press and hold the Reset button to return the router to its factory settings.
See Troubleshoot Your Network Using the Ping Utility on page 113.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support.
108


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