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Netgear Orbi Pro SRK60 Manual

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Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.
WiFi Settings
Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the router match.
The WiFi network name (SSID) and WiFi security settings must match exactly.
If you set up an access list, you must add each WiFi-enabled computer or mobile device’s MAC address to
the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct.Wired and wirelessly connected computers
must use network (IP) addresses on the same network as the router.The simplest way to do this is to
configure each computer to obtain an IP address automatically using DHCP.
Some cable modem service providers require you to use the MAC address of the computer initially registered
on the account.You can view the MAC address on the Attached Devices page.
The Router and Satellite Do Not Sync
If you are experiencing difficulty syncing the router and the satellite, we recommend that you move the
satellite into the same room as the router during the sync. Then move the satellite to a different location.
To sync the router and the satellite:
1. Place the satellite in the same room as the Orbi router.
Use this satellite location only during the sync process.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait for the satellite’s ring LED to light solid white or magenta.
5. Press the Sync button on the router and then within two minutes, press the Sync button on the satellite.
The satellite’s ring LED pulses white, then lights one of the following colors for about three minutes and
then turns off:
Troubleshooting
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Orbi Pro
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