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User Manual
Nighthawk M2
Next Gen Gigabit LTE Mobile Router
Model MR2100
NETGEAR, Inc.
350 E. Plumeria DriveFebruary 2019
San Jose, CA 95134, USA202-11898-02
Support
Direct all calls and support for PIN numbers, SIM card registration, account and billing
information, network services, and other general enquiries to Telstra at 13 22 00.
Direct general enquiries to Telstra at livechat.telstra.com.
See your warranty card for warranty and service information.
For additional information, visit www.netgear.com/support to access the full user manual
(this document) and to download firmware updates.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
2
Nighthawk M2
Contents
Chapter 1 Get Started
Get to Know Your Mobile Router........................................................9
Top Front View.................................................................................9
Power Button....................................................................................9
Status LED.......................................................................................10
LCD Screen.....................................................................................10
Rear View........................................................................................11
Optional Accessories.....................................................................13
Install the SIM Card and the Battery.................................................13
Download the NETGEAR Mobile App.............................................15
Power On Your Mobile Router..........................................................15
Set Up the Mobile Router..................................................................16
Set Up the Mobile Router Using the Touch Screen...................16
Use a Web Browser to Set Up the Mobile Router......................16
Use the Mobile App to Set Up the Mobile Router.....................17
External Antennas...............................................................................17
Chapter 2 Connect to the Mobile Router
Connect to the Mobile Router Network...........................................20
WiFi Connection.............................................................................20
Tethered Connection....................................................................21
Use the Touch Screen to Access the Mobile Router......................21
Use the NETGEAR Mobile App to Access the Mobile Router......21
Use a Web Browser to Access the Mobile Router..........................23
Access the Moble Router Directly From the Touch Screen..........24
Chapter 3 Manage Battery Usage and Charging
Extend Battery Life..............................................................................26
Use the Mobile Router Without a Battery........................................26
Recharge the Battery..........................................................................26
Quick Charge the Battery.............................................................27
Recharge the Battery From a Wall Socket..................................27
Recharge the Battery From a Computer USB Port....................28
Use the USB Type C Cable to Charge Only................................28
Use the Mobile Router to Jump Boost Another Device................29
Change the LCD Screen Display......................................................30
3
Change the LCD Screen Display Settings From a Web
Browser...........................................................................................30
Battery Tips..........................................................................................30
General Battery Safety.......................................................................31
Appropriate Batteries and Chargers................................................32
Battery Disposal..................................................................................32
Chapter 4 Manage Your Internet Connection
View Your Data Usage.......................................................................34
View Data Usage on the Mobile Router LCD.............................34
View Data Usage From the NETGEAR Mobile App...................35
View Data Usage From a Web Browser......................................35
Offload Your Mobile Internet Connection......................................36
Enable Data Offloading From the NETGEAR Mobile App.......37
Enable WiFi Data Offloading From a Web Browser..................38
Enable Ethernet Data Offloading From a Web Browser...........38
Specify Cellular Settings....................................................................39
Specify Cellular Settings From the NETGEAR Mobile App......39
Specify Cellular Settings From a Web Browser..........................40
Chapter 5 Control Internet Access
Access Control....................................................................................44
Set Up Access Control From the Touch Screen.........................44
Set Up Access Control From the NETGEAR Mobile App.........44
Set Up Access Control From a Web Browser.............................45
Turn Off USB Tethering......................................................................45
Turn Off USB Tethering From the Touch Screen.......................46
Turn Off USB Tethering From the NETGEAR Mobile App........46
Turn Off USB Tethering From a Web Browser...........................46
Manage Website Filters.....................................................................47
Set Up a Schedule for Internet Access.............................................48
Edit a Schedule Rule..........................................................................49
Delete a Schedule Rule......................................................................49
Enable SIM Security............................................................................50
Enable SIM Security From the NETGEAR Mobile App..............50
Enable SIM Security From a Web Browser.................................50
Enable Port Forwarding.....................................................................51
Set Up Port Filtering...........................................................................52
Enable DMZ.........................................................................................53
Chapter 6 Specify Mobile Router Network Settings
Select a WiFi Profile............................................................................55
Select a WiFI Profile From the Touch Screen.............................55
Select a WiFi Profile From the NETGEAR Mobile App..............55
4
Nighthawk M2 Model MR2100
Select a WiFi Profile From a Web Browser.................................56
Manage WiFi Settings........................................................................56
Specify WiFi Settings From the Touch Screen...........................56
Specify WiFi Settings From the NETGEAR Mobile App............57
Specify WiFi Settings From a Web Browser...............................57
Use WPS to Connect to the Mobile Router WiFi Network............58
Use WPS From the Touch Screen................................................58
Use WPS From the NETGEAR Mobile App.................................58
Use WPS From a Web Browser....................................................59
Universal Plug-N-Play.........................................................................59
Turn UPnP Off or On From the NETGEAR Mobile App............60
Turn UPnP Off or On From a Web Browser................................60
Enable IP Pass-Through Mode..........................................................61
Specify the IP Addresses That the Mobile Router Assigns............61
Disable the DHCP Server Feature in the Mobile Router................62
Chapter 7 Share Media and Storage
Manage Shared Storage Devices.....................................................65
USB Device Requirements............................................................65
Connect a USB Storage Device....................................................65
View Storage Device Usage and Capacity......................................66
Manage Files on the Mobile Router.................................................66
Upload Media Files to Mobile Router Storage...........................66
Use the NETGEAR Mobile App to Manage Files on the Mobile
Router..............................................................................................67
Play Media...........................................................................................67
Chapter 8 Manage Your Mobile Router Network
View the Network Information..........................................................70
View Mobile Router Network Status.................................................70
View Mobile Router Status From the NETGEAR Mobile App....70
View Mobile Network Device Status From a Web Browser......70
View WiFi Details................................................................................71
View a Network Map..........................................................................71
View a Network Map From the NETGEAR Mobile App............71
View a Network Map From a Web Browser................................72
View Connected Devices...................................................................72
View the Connected Devices From the NETGEAR Mobile App.72
View the Connected Devices From a Web Browser..................72
Update the Mobile Router Firmware...............................................73
Update Firmware From the Touch Screen.................................73
Update Firmware From an Alert..................................................73
Update Firmware From the NETGEAR Mobile App..................73
Update the Firmware From the Web Page.................................74
5
Nighthawk M2 Model MR2100
Change the admin Password............................................................74
Manage SMS Messages.....................................................................75
Manage Messages From the Touch Screen...............................75
Manage Messages From the NETGEAR Mobile App................76
View or Delete Messages From a Web Browser........................76
Manage the LED Settings..................................................................76
Back Up and Restore the Mobile Router Settings..........................77
Back Up the Mobile Router Settings............................................77
Restore the Mobile Router Settings.............................................78
Factory Reset.......................................................................................79
Factory Reset From the NETGEAR Mobile App.........................79
Factory Reset From the Touch Screen........................................79
Factory Reset From a Web Browser............................................80
Factory Reset Using the Reset Button.........................................80
Reboot the Mobile Router.................................................................81
Reboot the Mobile Router From the Touch Screen...................81
Reboot the Mobile Router From the NETGEAR Mobile App....81
Reboot the Mobile Router From a Web Browser......................82
Power Off the Mobile Router............................................................82
Power Off the Mobile Router Manually.......................................82
Power Off the Mobile Router From the NETGEAR Mobile App.83
Power Off the Mobile Router From a Web Browser..................83
View Details About Your Mobile Router..........................................84
View Mobile Router Details From the Touch Screen.................84
View Mobile Router Details From the NETGEAR Mobile App..84
View Mobile Router Details From a Web Browser.....................84
Chapter 9 Frequently Asked Questions
Why can’t my device connect to the mobile router?.....................86
Why can’t I access the Internet?........................................................86
Why is the signal indicator always low?...........................................86
Why is the download or upload speed slow?.................................87
What do I do if I forget my admin login password?.......................87
The LCD is not lit. How do I know if the mobile router is still powered
on?........................................................................................................87
How do I find my computer’s IP address?.......................................87
How do I find my computer’s IP address on a Windows 7,
Windows Vista, or Windows XP device?.....................................88
How do I find my computer’s IP address on a Windows 8
device?............................................................................................88
How do I find my computer’s IP address on a Mac OS X
device?............................................................................................88
How do I find my computer’s IP address on devices running other
operating systems?........................................................................89
6
Nighthawk M2 Model MR2100
How do I find a device’s MAC address?..........................................89
How do I find a device’s MAC address on a Windows 7, Vista , or
XP device?.......................................................................................89
How do I find a device’s MAC address on a Windows 8
device?............................................................................................89
How do I find a device’s MAC address on a Mac OS X device?.90
Where can I find more information?................................................90
Chapter 10 Troubleshooting
Diagnostics..........................................................................................92
The WiFi Network Name Is Not in the List of Networks.................92
The No Signal Icon Displays..............................................................92
Cannot Log In to the Mobile Router Using a VPN..........................93
The Mobile Router Cannot Connect to a Computer Running
Windows Vista.....................................................................................93
The Mobile Router Does Not Connect to the Cellular Network....93
Appendix A Specifications
Mechanical Specifications.................................................................96
Environmental Specifications............................................................96
Supported RF Bands..........................................................................96
7
Nighthawk M2 Model MR2100
1
Get Started
This chapter provides an overview of the M2 Next Generation Gigabit LTE Mobile Router
Model MR2100 and instructions for how to set up your mobile router and connect to
the Internet.
The chapter covers the following topics:
Get to Know Your Mobile Router on page 9
Install the SIM Card and the Battery on page 13
Download the NETGEAR Mobile App on page 15
Power On Your Mobile Router on page 15
Set Up the Mobile Router on page 16
External Antennas on page 17
Note: Firmware updates with new features and bug fixes are available at
downloadcenter.netgear.com. Some products regularly check the site and download
new firmware, or you can check for and download new firmware manually. If the features
or behavior of your product does not match what is described in this manual, you might
need to update your firmware.
8
Get to Know Your Mobile Router
Your mobile router lets you create a WiFi access point in any location with cellular
network coverage. Use a WiFi access point to connect your computer or mobile devices
to your service provider’s mobile broadband network and connect to the Internet.
Your mobile router can receive power from any of the following sources:
Rechargeable battery included with the mobile router
Wall socket using the AC adapter and USB cable
USB port on your computer
Top Front View
The following figure shows the top front view of the mobile router
Touch screen
Touch to navigate
Home
Back
Touch to turn on
or o
Figure 1. Mobile router buttons and features
Power Button
Use the Power button to wake the mobile router and to power the device on and off.
The Power button is on upper side panel of the mobile router (see Top Front View on
page 9).
User Manual9Get Started
Nighthawk M2 Model MR2100
Mechanical Specifications
Table 3. Physical dimensions
DimensionParameter
240 g with battery
(8.47 oz)
Weight
105.5 mm
(4.15 in.)
Length
105.5 mm
(4.15 in.)
Width
20.35 mm
(0.80 in.)
Thickness
Environmental Specifications
Table 4. Recommended operating and storage temperatures
TemperatureEnvironment
0°C to 35°C
(32 F to 95°F)
Operating temperature
–10°C to +60°C
(14°F to 140°F)
Storage temperature
Supported RF Bands
Table 5. Supported RF bands
BandsTechnology
700, 900, 1800, 2100, 2600 MHz
(LTE CAT 20, up to 5-band CA and 4x4 MIMO)
4G LTE
850, 900, 1900, 2100 MHz3G
User Manual96Specifications
Nighthawk M2 Model MR2100
96


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