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Reference Manual for the Model MR814 Wireless Router
Troubleshooting 9-7
Testing the Path from Your PC to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
Check that your PC has the IP address of your router listed as the default gateway. If the IP
configuration of your PC is assigned by DHCP, this information will not be visible in your
PC’s Network Control Panel. Verify that the IP address of the router is listed as the default
gateway as described in “Verifying TCP/IP Properties“ on page 3-5.
Check to see that the network address of your PC (the portion of the IP address specified
by the netmask) is different from the network address of the remote device.
Check that your cable or DSL modem is connected and functioning.
If your ISP assigned a host name to your PC, enter that host name as the Account Name in
the Basic Settings menu.
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by only allowing traffic from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single PC connected to that modem. If this is the case, you must configure your router to
“clone” or “spoof” the MAC address from the authorized PC. Refer to “Configuring
Manually“ on page 4-8.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password to password and the IP address to 192.168.0.1. You can erase the
current configuration and restore factory defaults in two ways:
Use the Erase function of the Web Configuration Manager (see Erase the Configuration“ on
page 6-5).
Use the Default Reset button on the rear panel of the router. Use this method for cases when
the administration password or IP address is not known.
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