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Nighthawk M1 4GX
Gigabit LTE Mobile Router
User Manual
Model MR1100
June 2017
202-11697-02
350 E. Plumeria Drive
San Jose, CA 95134
USA
Support
Direct all calls and support for PIN numbers, SIM card registration, account and billing information, network
services, and other general enquiries to Telstra at 13 22 00.
Direct general enquiries to Telstra at livechat.telstra.com.
See your warranty card for warranty and service information.
For additional information, visit www.netgear.com/support to access the full user manual (this document) and
to download firmware updates.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.
2
Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Contents
Chapter 1 Get Started
Get to Know Your Mobile Router............................................................................8
Top Front View...................................................................................................8
Power Button.....................................................................................................8
Status LED........................................................................................................9
LCD Screen.......................................................................................................9
Rear View........................................................................................................10
Optional Accessories......................................................................................11
Install the Micro SIM Card and the Battery..........................................................11
Download the NETGEAR Mobile App..................................................................12
Power On Your Mobile Router..............................................................................13
Set Up the Mobile Router.....................................................................................13
Use a Web Browser to Set Up the Mobile Router...........................................14
Use the Mobile App to Set Up the Mobile Router............................................14
External Antennas................................................................................................14
Chapter 2 Connect to the Mobile Router
Connect to the Mobile Router Network................................................................17
WiFi Connection..............................................................................................17
Tethered Connection.......................................................................................18
Use the NETGEAR Mobile App to Access the Mobile Router.............................18
Use a Web Browser to Access the Mobile Router...............................................19
Chapter 3 Manage Battery Usage and Charging
Extend Battery Life...............................................................................................22
Use the Mobile Router as a Fixed Mobile Router................................................22
Recharge the Battery...........................................................................................22
Quick Charge the Battery................................................................................22
Recharge the Battery From a Wall Socket......................................................23
Recharge the Battery From a Computer USB Port.........................................24
Use the USB Type C Cable to Charge Only....................................................24
Use the Mobile Router to Jump Boost Another Device........................................25
Change the LCD Screen Display.........................................................................26
Change the LCD Screen Time-Out and Brightness From the NETGEAR Mobile
App..................................................................................................................26
Change the LCD Screen Time-Out and Brightness From a Web Browser......26
Battery Tips..........................................................................................................27
General Battery Safety.........................................................................................27
Appropriate Batteries and Chargers....................................................................28
Battery Disposal...................................................................................................28
3
Chapter 4 Manage Your Internet Connection
View Your Data Usage..........................................................................................30
View Data Usage on the Mobile Router LCD..................................................30
View Data Usage From the NETGEAR Mobile App........................................31
View Data Usage From a Web Browser..........................................................31
Offload Your Mobile Internet Connection..............................................................32
Enable Data Offloading From the NETGEAR Mobile App...............................33
Enable WiFi Data Offloading From a Web Browser.........................................34
Enable Ethernet Data Offloading From a Web Browser..................................34
Specify Cellular Settings......................................................................................35
Specify Cellular Settings From the NETGEAR Mobile App.............................35
Specify Cellular Settings From a Web Browser...............................................35
Enable VPN Service.............................................................................................37
Enable VPN Service From a Web Browser.....................................................37
Chapter 5 Control Internet Access
Set Up Parental Controls.....................................................................................39
Access Control.....................................................................................................40
Set Up Access Control From the NETGEAR Mobile App...............................40
Set Up Access Control From a Web Browser..................................................40
Turn Off USB Tethering........................................................................................41
Turn Off USB Tethering From the NETGEAR Mobile App...............................41
Turn Off USB Tethering From a Web Browser.................................................42
Manage Website Filters.......................................................................................42
Set Up a Schedule for Internet Access................................................................43
Edit a Schedule Rule...........................................................................................44
Delete a Schedule Rule.......................................................................................44
Enable SIM Security............................................................................................45
Enable SIM Security From the NETGEAR Mobile App...................................45
Enable SIM Security From a Web Browser.....................................................45
Enable Port Forwarding.......................................................................................46
Set Up Port Filtering.............................................................................................47
Enable DMZ.........................................................................................................47
Chapter 6 Specify Mobile Router Network Settings
Select a WiFi Profile.............................................................................................50
Select a WiFi Profile From the NETGEAR Mobile App...................................50
Select a WiFi Profile From a Web Browser......................................................50
Manage WiFi Settings..........................................................................................51
Specify WiFi Settings From the NETGEAR Mobile App..................................51
Specify WiFi Settings From a Web Browser....................................................51
Use WPS to Connect to the Mobile Router WiFi Network....................................52
Use WPS From the NETGEAR Mobile App....................................................52
Use WPS From a Web Browser......................................................................52
Universal Plug-N-Play..........................................................................................53
Turn UPnP Off or On From the NETGEAR Mobile App..................................53
Turn UPnP Off or On From a Web Browser.....................................................54
4
Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Enable IP Pass-Through Mode............................................................................54
Specify the IP Addresses That the Mobile Router Assigns..................................55
Disable the DHCP Server Feature in the Mobile Router......................................55
Chapter 7 Share Media and Storage
Manage Shared Storage Devices........................................................................58
USB Device Requirements..............................................................................58
Connect a USB Storage Device......................................................................58
Micro SD Card Requirements.........................................................................59
Install a Micro SD Card........................................................................................59
View Storage Device Usage and Capacity..........................................................60
Manage Files on the Mobile Router.....................................................................60
Upload Media Files to Mobile Router Storage.................................................60
Use the NETGEAR Mobile App to Manage Files on the Mobile Router..........61
Use Windows File Explorer to Manage Files on the Mobile Router................61
Use MacOS Finder to Manage Files on the Mobile Router.............................62
Play Media...........................................................................................................62
Chapter 8 Manage Your Mobile Router Network
View the Network Status......................................................................................64
View Mobile Router Device Status.......................................................................64
View Mobile Router Device Status From the NETGEAR Mobile App.............64
View Mobile Router Device Status From a Web Browser................................64
View WiFi Details.................................................................................................65
View a Network Map............................................................................................65
View a Network Map From the NETGEAR Mobile App...................................65
View a Network Map From a Web Browser.....................................................66
View Connected Devices.....................................................................................66
View the Connected Devices On the LCD......................................................66
View the Connected Devices From the NETGEAR Mobile App......................66
View the Connected Devices From a Web Browser........................................67
Update the Mobile Router Firmware....................................................................67
Update Firmware From an Alert......................................................................67
Update Firmware From the NETGEAR Mobile App........................................67
Update the Firmware From the Web Page......................................................68
Change the admin Password...............................................................................68
Manage SMS Messages......................................................................................69
Manage Messages From the NETGEAR Mobile App.....................................69
View or Delete Messages From a Web Browser.............................................69
Manage the LED Settings....................................................................................70
Back Up and Restore the Mobile Router Settings...............................................70
Back Up the Mobile Router Settings...............................................................70
Restore the Mobile Router Settings................................................................71
Factory Reset.......................................................................................................72
Factory Reset From the NETGEAR Mobile App.............................................72
Factory Reset From a Web Browser...............................................................72
Factory Reset Using the Reset Button............................................................73
Reboot the Mobile Router....................................................................................73
5
Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Reboot the Mobile Router From the NETGEAR Mobile App...........................73
Reboot the Mobile Router From a Web Browser.............................................74
Power Off the Mobile Router................................................................................74
Power Off the Mobile Router Manually............................................................74
Power Off the Mobile Router From the NETGEAR Mobile App.......................74
Power Off the Mobile Router From a Web Browser.........................................75
View Details About Your Mobile Router................................................................75
View Mobile Router Details From the NETGEAR Mobile App.........................75
View Mobile Router Details From a Web Browser...........................................76
Chapter 9 Frequently Asked Questions
Why can’t my device connect to the mobile router?.............................................78
Why can’t I access the Internet?..........................................................................78
Why is the signal indicator always low?...............................................................78
Why is the download or upload speed slow?.......................................................78
What do I do if I forget my admin login password?..............................................79
How do I disconnect from the mobile broadband network?.................................79
The LCD is not lit. How do I know if the mobile router is still powered on?..........79
How do I find my computer’s IP address?............................................................79
How do I find my computer’s IP address on a Windows 7, Windows Vista, or
Windows XP device?.......................................................................................80
How do I find my computer’s IP address on a Windows 8 device?.................80
How do I find my computer’s IP address on a Mac OS X device?..................80
How do I find my computer’s IP address on devices running other operating
systems?.........................................................................................................80
How do I find a device’s MAC address?...............................................................81
How do I find a device’s MAC address on a Windows 7, Vista , or XP
device?............................................................................................................81
How do I find a device’s MAC address on a Windows 8 device?....................81
How do I find a device’s MAC address on a Mac OS X device?.....................81
Where can I find more information?.....................................................................82
Chapter 10 Troubleshooting
Diagnostics..........................................................................................................84
The WiFi Network Name Is Not in the List of Networks.......................................84
The No Signal Icon Displays................................................................................84
Cannot Log In to the Mobile Router Using a VPN................................................84
The Mobile Router Cannot Connect to a Computer Running Windows Vista......85
The Mobile Router Does Not Connect to the Cellular Network............................85
Appendix A Specifications
Mechanical Specifications....................................................................................87
Environmental Specifications...............................................................................87
Supported RF Bands...........................................................................................87
6
Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
1
Get Started
This chapter provides an overview of the Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100 and
instructions for how to set up your mobile router and connect to the Internet.
The chapter covers the following topics:
Get to Know Your Mobile Router on page 8
Install the SIM Card and the Battery on page 11
Download the NETGEAR Mobile App on page 12
Power On Your Mobile Router on page 13
Set Up the Mobile Router on page 13
External Antennas on page 14
Firmware updates with new features and bug fixes are available at
downloadcenter.netgear.com. Some products regularly check the site and download new
firmware, or you can check for and download new firmware manually. If the features or
behavior of your product does not match what is described in this manual, you might need
to update your firmware.
Note
7
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