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Troubleshooting
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N300 Wireless Router JWNR2000v3
Wireless Connectivity
If you are having trouble connecting wirelessly to the router, try to isolate the problem, as
follows:
Does the wireless device or computer that you are using find your wireless network?
If not, check the Wireless LED on the front of the router. It should be lit. If it is not, you can
use the NETGEAR genie to turn the router’s wireless radio back on (see
Advanced
Wireless Settings on page 72).
If you disabled the router’s SSID broadcast, then your wireless network is hidden and
does not show up in your wireless client’s scanning list. By default, SSID broadcast is
enabled.
Does your wireless device support the security that you are using for your wireless
network (WPA or WPA2)?
If you want to view the wireless settings for the router, use an Ethernet cable to connect a
computer to a LAN port on the router. Then log in to the router, and select Wireless (see
Basic Wireless Settings on page 26).
Note: Be sure to click Apply to save your changes.
If your wireless device finds your network, but the signal strength is weak, check these
conditions:
Is your router too far from your computer, or too close? Place your computer near the
router, but at least 6 feet (1.8 meters) away, and see whether the signal strength
improves.
Are objects between the router and your computer blocking your wireless signal?
Restore the Factory Settings and Password
You can erase the current configuration and restore factory defaults in two ways:
Use the Erase function of the router (see Erase the Current Configuration Settings on
page 68).
Use the Reset button on the back of the router. See Factory Settings on page 108. If you
restore the factory settings and the router fails to restart, the unit might be defective. If the
error persists, you might have a hardware problem and should contact technical support
at
http://www.netgear.com/support.
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