670507
101
Zoom out
Zoom in
Previous page
1/116
Next page
Troubleshooting
101
N300 Wireless Router JWNR2000v3
Cannot Access the Internet
If you can access your router but not the Internet, check to see if the router can obtain an IP
address from your Internet service provider (ISP). Unless your ISP provides a fixed IP
address, your router requests an IP address from the ISP. You can determine whether the
request was successful using the Router Status screen.
To check the WAN IP address:
1. Start your browser, and select an external site such as www.netgear.com.
2. Access the router interface at www.routerlogin.net.
3. Select Administration > Router Status.
4. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
Your Router Cannot Obtain an IP Address from the ISP
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network (see
Sequence to
Restart Your Network on page 98).
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
If your ISP requires a login, the login name and password might be set incorrectly.
Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Basic
Settings screen.
Your ISP allows only one Ethernet MAC address to connect to Internet and might check
for your computer’s MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
- Configure your router to clone your computer’s MAC address.
Your Router Can Obtain an IP Address from the ISP
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet, the problem might be one of the following:
Your computer might not recognize any DNS server addresses.
101


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Netgear JWNR2000v3 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Netgear JWNR2000v3 in the language / languages: English as an attachment in your email.

The manual is 7,2 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info