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Diagnostics and Troubleshooting
69
8-Port and 16-Port Gigabit Ethernet Smart Managed Plus Click Switch
Resolve a Subnet Conflict to Access the Switch
If you power on the switch before you connect it to a network that includes a DHCP server,
the switch uses its own default IP address of 192.168.0.239. This subnet might be different
from the subnet used in your network. You might see the following message if you try to use
the ProSAFE Plus Utility to access the switch:
The switch and manager IP address are not in the same subnet.
To fix this subnet conflict:
1. Disconnect the Ethernet cable between the switch and your network.
2. Unplug the switch’
s power cord.
3. Reconnect the Ethernet cable between the switch and your network.
4. Plug the switch’
s power cord into an electrical outlet.
The switch powers on. The network DHCP server discovers the switch and assigns it an
IP address that is in the correct subnet for the network.
PoE Troubleshooting Suggestions for Model GSS108EPP
Here are some tips for correcting Power over Ethernet (PoE) problems that might occur on
model GSS108EPP:
Make sure that the PoE Max LED is off. If the PoE Max LED is solid amber, disconnect
one or more PoE devices to prevent PoE oversubscription. Start by disconnecting the
device from the highest-numbered port.
Make sure that the Ethernet cables are plugged in correctly
. For each powered device
(PD) that is connected to the switch, the associated PoE port LED on the switch lights
solid green. If the associated PoE port LED lights solid amber, a PoE fault occurred and
PoE halted because of one of the conditions that are listed in the following table.
Table 2. PoE fault conditions and possible solutions
PoE Fault Condition Possible Solution
A PoE-related short circuit occurred on the port. The problem is most likely
with the attached PD. Check
the condition of the PD or
restart the PD by
disconnecting and
reconnecting the PD.
The PoE power demand of the PD exceeded the maximum level that the switch
permits. The maximum level is 15.4W for a PoE connection or 30W for a PoE+
connection.
The PoE current on the port exceeded the classification limit of the PD.
The PoE voltage of the port is outside the range that the switch permits. Restart the switch to see if the
condition resolves itself.
69


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