Manual Netgear C7000 (page 11 of 18) (English)

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activation process.

This process might take up to 15 minutes, during which the

modem router reboots a couple of times.

4. If you are unable to activate your modem router using the

XFINITY self-activation process, call Comcast XFINITY customer

service at 1-800-XFINITY (1-800-934-6489):

a. When asked, provide your account information and provide

the modem router’s model number and MAC address, which

are on the product label.

b. Wait for Comcast XFINITY to conﬁrm that your

modem router is active.

c. If you do not get an Internet connection with the

modem router, ask Comcast XFINITY to look for your

modem router online, and do one of the following

depending on what Comcast XFINITY tells you about your

modem router:

• If the modem router is not visible, Comcast XFINITY can give

you instructions to verify why the modem router does not

connect with your high-speed Internet service.

• If the modem router is visible to Comcast XFINITY, reboot the

modem router. Check your online status again.

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Netgear C7000 Manual

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