57
Troubleshooting
For more information about your Arlo Go’s LED behavior, see Camera LED Guide
on page 13.
2. Move your Arlo Go camera to an area with better mobile network coverage.
3. Make sure that the signal strength for your Arlo Go camera is at least three
bars.
Low signal strength can cause the camera to stream intermittently. See Check
Arlo Go’s Mobile Network Signal Strength on page 55.
4. Make sure that your Arlo Go camera is at least 6½ feet (2 meters) away from
any WiFi enabled devices, major electrical equipment, large metal or concrete
objects, or other sources of signal interference.
5. Make sure that your Arlo Go’s battery is not low.
A low battery can cause the camera to stream intermittently. See Cannot View
Arlo Live Streaming in a Web Browser on page 57.
6. If you still cannot see Arlo Go video streams after completing these
troubleshooting steps, contact Arlo support to speak to an expert.
Cannot View Arlo Live Streaming in a Web Browser
Your Arlo Go camera, your computer, your web browser, or your Internet network
might be causing the streaming problem.
The Arlo web client uses the Adobe Flash plug-in to display your camera streams
in a browser. Make sure that your browser is not blocking the plug-in and that you
are using the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To ensure that
Arlo can stay connected, you must keep the ports 443 and 80 open on your router:
Troubleshoot an Oine Arlo Go Camera
¾ To troubleshoot when your Arlo Go camera is oine:
1. Unplug your Arlo Go camera, remove the battery, reinsert the battery, and
notice the camera LED behavior when the door is closed.
• If the LED does not light, check to make sure that the battery is installed in
the correct orientation and that the battery is not dead.
If the battery is low or dead, plug in the camera or insert a fully charged
battery.
