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18 Prole strength
18.1 Prole strength
Each time WELCOME misses a recognition, you can manually identify this person and
increase the prole recognition strength for this person. It means that WELCOME will
more accurately recognize this person later.
19 WELCOME has by mistake recognized something
that is not a face
19.1 WELCOME has by mistake recognized something that is not
a face
In very rare cases it can happen that WELCOME wrongly identies something as a face.
In that case you can help us to improve it. Our teams keep on improving WELCOME's
algorithm thanks to your feedback.
In such a case, touch and hold the picture, choose Not a face?.
Improvements will be applied in the following available WELCOME rmware update.
Advanced troubleshooting
20 Camera's MAC address
20.1 Camera's MAC address
You can access the MAC addresses from the camera's settings menu : Your home >Camera.
You will nd both the Wi-Fi's MAC address and the Ethernet's MAC address.
21 LED color code
21.1 LED color code
Green light
Steady after being powered = WELCOME is starting.
Blue light
Glowing = Pairing mode. Waiting for a smartphone/tablet to connect with (via Blue-
tooth).
Steady = Smartphone/tablet connection established. Set up in progress through the
smartphone app installer.
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