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EN – Installation troubleshooting FR – Résolution des problèmes d’installation
Page Problem Possible causes Solutions
p. 8 I can’t identify the room thermostat
terminals of my boiler
Use your boiler manual. They
may be identifiable thanks to a
shunt between the two thermostat
terminals.
p. 8
My former thermostat is connec-
ted to dierent terminals: eBus,
EMS…
Identify the right ON/OFF room
thermostat terminals to connect
the Relay of Netatmo Thermostat.
p. 12 I cannot identify the terminals
of my boiler.
Send a picture to photo@netatmo.
com and our support team
will help you identify the right
terminals.
p. 16 The Relay does not blink after
turning the power back on. The Relay is not power supplied.
Check how the blue and brown
wires are wired. Do not forget to
switch o the power supply before
any intervention.
p. 18 The boiler doesn’t switch on when
the Relay starts to blink
The Relay is not correctly wired. Check where the grey and black
wires are connected.
Some boilers can take up to 20
mn to respond after pushing the
Relay’s button. Check your boiler’s
manual.
p. 20 The Thermostat displays the “!”
symbol
The Thermostat can’t find
the Relay
Move the Thermostat closer
to the Relay and wait until
the “!” symbol disappears
p. 26 The Thermostat doesn’t switch
on and o the boiler
The control wires have been
incorrectly wired
Check your wiring using the
picture of your former thermostat’s
wiring to identify the right control
wires.
p. 26
The boiler does the opposite
of the Thermostat commands (it
switches o when the thermostat
displays MAX)
The polarity of the thermostat
is not respected
Once you will have finished the
setup, change the polarity of
the thermostat in the advanced
settings of the app.
Page Problème Causes possibles Solutions
p. 9
Je n’arrive pas à identifier
les connecteurs thermostat
de ma chaudière.
Utilisez le manuel de votre chau-
dière. Il est possible qu’un pont
soit présent entre
les deux connecteurs.
p. 9
Mon ancien thermostat est
connecté à des connecteurs
diérents: eBus, EMS…
Identifiez les connecteurs
thermostat ON/OFF permettant de
connecter le Relais du Thermostat.
p. 13 Je n’arrive pas à identifier les
connecteurs de ma chaudière.
Envoyez une photo à l’adresse
photo@netatmo.com. Notre
équipe d’assistance vous aidera
à identifier les bons connecteurs.
p. 17 Le Relais ne clignote pas une fois
l’alimentation rétablie. Le Relais n’est pas alimenté.
Vérifiez le raccordement des fils
bleu et marron. N’oubliez pas de
couper l’alimentation électrique
avant toute intervention.
p. 19
La chaudière ne s’allume pas
lorsque le Relais commence
à clignoter.
Les fils du Relais ne sont pas
correctement raccordés.
Vérifiez le raccordement des fils
gris et noir.
Pour certaines chaudières, le
temps de réaction après que le
bouton du Relais a été enclenché
peut aller jusqu’à 20minutes.
Consultez le manuel de votre
chaudière.
p. 21 Le Thermostat ache le symbole
«!».
Le Thermostat ne trouve pas
le Relais.
Rapprochez le Thermostat du
Relais et attendez que le symbole
« ! » disparaisse.
p. 27
Le Thermostat ne contrôle
pas le démarrage et l’extinction
de la chaudière.
Les fils d’entrée thermostat ne
sont pas correctement raccordés.
Vérifiez le raccordement de
vos fils à l’aide de la photo du
raccordement de votre ancien
thermostat afin d’identifier les
fils correspondant à l’entrée
thermostat.
p. 27
La chaudière fait le contraire de
ce que lui demande le Thermostat
(s’éteint lorsque le Thermostat
ache MAX).
La polarité du Thermostat n’a
pas été respectée.
Une fois l’installation terminée,
modifiez la polarité du Thermostat
dans les paramètres avancés
de l’application.
16


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