IMPORTANT: Please observe your Neato robot during the first few cleaning runs, and make any adjustments to the cleaning environment to optimize navigation. Also, while Neato robots have
a smart navigation system that avoids obstacles, the robot may occasionally bump into furniture, objects, pets, and people. Also, Neato robots will not always avoid small objects (for example,
socks or jewelry) or cords on the floor. Therefore, if you have special objects that could potentially be damaged by the bumping, remove these objects from the room, or use boundary markers.
Similarly, the Neato robot’s rotating brush operates like a regular upright vacuum cleaner, so do not use the Neato robot on floors or rugs (e.g., with fringes) that you would not use a regular
upright vacuum on. Neato Robotics is not responsible for any damage to furniture, objects, rugs, or flooring.
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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