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9. Troubleshooting
9.1 Problems and solutions
Problem Possible Solution
Program do not
start
1. Reinstall the software. Please visit http://www.navitel.su/
update/hidden-secure-page, enter your license key and down-
load the update. Then install it following the instructions given on
web site.
2. Please check the SD (micro SD) – card (if the software is stored
on it). Backup all the data and format the card.
3. Please check the screen operability.
No connection
with satellites
1. Please make sure the GPS-connection is On. The satellite icon
should be green color with a dot.
2. Update your maps and software version. Please visit
http://www.navitel.su/ update/hidden-secure-page, enter your
license key and download correspond file archive. Follow the
instructions given on the web site to install it.
3. Press “Menu” — “Pages” “Satellites”. If you see yellow icon
the GPS settings are correct. The device should be left on open
territory (or windowsill, balcony, dashboard), then without moving
the device, wait until GPS-connection is enabled.
4. Make sure none of the other software is using the same COM-
ports with GPS-receiver.
5. Reset the GPS settings to factory defaults. Please, refer to
authorized service center.
6. If all steps above didn’t help, please refer to the authorized serv-
ice center to check the GPS receiver operability.
Program is closs-
ing due to sys-
tem error
When laying a route:
1. Delete the DataRoute.bin file (main catalog or Navi folder if using
PND).
When recording a track:
1. Update your software version. Please visit
http://www.navitel.su/update/hidden-secure-page, enter your
license key and download correspond file archive. Follow the
instructions given on the web site to install it.
Other cases:
1. Update your software version. Please visit
http://www.navitel.su/update/hidden-secure-page, enter your
license key and download correspond file archive. Follow the
instructions given on the web site to install it;
2. Please check the SD (micro SD) – card (if the software is stored
on it). Backup all the data and format the card.
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