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Condition/Problem Things to Check Solution
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor
(requires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Resistance does not
change (machine turns on
and operates)
Batteries (if equipped) Replace batteries and check for proper operation.
Check Console Check for visual sign that Console is damaged. Replace Con-
sole if damaged.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Reseat all connections. Small latch on connector should line up
and snap into place.
Check Servo Motor
(requires shroud removal)
If magnets move, adjust until they are within the proper range.
Replace Servo Motor if not functioning properly.
If the above steps do not resolve the problem, contact Cus-
tomer Care for further assistance.
Console shuts off (enters
sleep mode) while in use
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at front
of unit
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor
(requires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Fan will not turn on or will
not turn off
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Fan will not turn on, but
Console operates
Check for blockage of fan Unplug unit from electrical outlet for 5 minutes. Remove mate-
rial from fan. If necessary, detach the Console to help with
removal. Replace the Console if unable to remove blockage.
42


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  • Hi, my Nautilus R618 I purchased on May 10, 2021 is not working anymore, PLEASE HELP. Thank you

    Sincerely,

    Teodora Paner
    703-90 Mornelle Court
    Scarborough, Ontario
    M1E 4P9
    416-655-4848 Submitted on 22-6-2021 at 01:53

    Reply Report abuse
    • My name is Teodora Paner, sorry, I forgot my email address: panerdory55@gmail.com Answered on 22-6-2021 at 01:58

      Vote up Report abuse


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