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8.1.2 TRAKTOR Crashes
In case of a crash during operation, please contact the Native Instruments technical support
team and send them your crash log. You will find the crashlog in the following folders:
Windows: \My Documents\Native Instruments\Traktor 2\Crashlogs\
Mac OS X: YourUserFolder/Library/Logs/CrashReporter/
8.1.3 TRAKTOR Has Performance Issues
Please check if your computer is suited for handling real-time audio processing without drop-
outs. The TRAKTOR KONTROL S5 Control Panel application offers a tool for measuring Sys-
tem Performance and for monitoring the number of audio dropouts, which cause audible click-
ing noises.
These steps are recommended to optimize your laptop’s audio performance:
Increase the Process Buffer value in TRAKTOR'S Preferences > Audio Setup > Settings.
If possible, don't run the laptop on battery power, as the computer's power management
will dynamically adjust the clock rate of the CPU in order to conserve battery.
If your laptop has a shared memory graphics card, please ensure your system has more
RAM than listed in the System Requirements.
Disconnect all unused hardware (e.g. printer, scanner). This will increase the amount of
processing power available for your music software.
Make sure that S5 is connected directly to the computer via the included USB cable. The
use of USB hubs is not recommended.
A bad USB cable can be responsible for connectivity problems. Try using a different cable
bearing the official USB logo to see if your cable is the cause of the issues.
Laptops are often equipped with built-in devices that disturb audio processing, most com-
monly a network adapter or a wireless LAN card. You might need to disable these devices
while working with S5.
Windows users: The Online Knowledge Base contains additional tuning tips for your operating
system. See the following articles:
Troubleshooting - Getting Help
Troubleshooting
TRAKTOR KONTROL S5 - Manual - 203
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