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Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersiz
ed supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Pipe must be sized according to installaon
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Excessive are-ups/uneven
heat.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instrucons.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross light
each other.
Plugged ports at back of burner. Clean burner ports. See burner maintenance
instrucons.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that ake o.
Regular cleaning will prevent this. See cleaning
instrucons.
10
www.napoleongrills.com
EN
10


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