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15
EN
www.napoleon.com
N415-0309CE-GB-DE OCT1.19
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when valve
turned to high.
Blockage of gas.
Improper preheang.
Check for spider webs in the burner or
orice.
Preheat grill with main burners on high
for 5 to 10 minutes.
Excessive are-ups/uneven heat. Improper preheang.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning
instrucons.
Burners burn with yellow ame,
accompanied by the smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Open air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Flames li away from burner,
accompanied by the smell of gas,
and possibly dicules in lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Burner will not light with the
igniter, but will light with a match.
Jet-re outlet is dirty or clogged.
Clean jet-re outlet with a so bristle
brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibraons in the regulator
and does not aect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The peeling is
caused by hardened grease, which dries
into paint-like shards that ake o.
Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on “high” seng
is too low. (Rumbling noise and
uering blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
15


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