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Napoleon PTSS215PI Manual

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9
TROUBLESHOOTING
Improper air shutter adjustment.
Close air shutter slightly according to combustion air adjustment
instructions.
Flames lift away from burner,
accompanied by the smell of
gas, and possibly difficulties in
lighting.
Excessive flare-ups/uneven
heat.
Sear plate installed incorrectly.
Ensure sear plate is installed with the holes towards the right end
of the grill.
Improper pre-heating.
Pre-heat grill with main burners on high for 5 to 10 minutes.
Excessive grease and ash build up
on sear plates and in drip pan.
Clean sear plate and drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
Burners burn with yellow flame,
accompanied by the smell of
gas.
Possible spider web or other debris,
or improper air shutter adjustment.
Thoroughly clean burner by removing. See general maintenance
instructions. Open air shutter slightly according to combustion air
adjustment instructions.
Problem Possible Causes Solution
Low heat / Low flame when
valve turned to high.
Blockage of gas.
Check for spider webs in the burner or orifice.
Improper preheating.
Pre-heat grill with main burners on high for 5 to 10 minutes.
Cylinder freezing up.
When cooking for long periods of time, or when the cylinder is
close to being empty, or low outside air temperatures, 1 lb
cylinders do not have enough wetted surface area to allow liquid
propane to turn to vapour. Put on a fresh 1 lb cylinder or hook-up
to a 20 lb tank.
Burner will not light with the
igniter, but will light with a
match.
Loose electrode wire.
Check that electrode wire is firmly pushed onto the terminal on the
back of the igniter.
Electrode is cracked or broken.
Replace electrode.
"Paint" appears to be peeling
inside lid or hood.
Grease build up on inside surfaces.
This is not a defect. The finish on the lid and hood is stainless, and
will not peel. The peeling is caused by hardened grease, which
dries into paint-like shards, that will flake off. Regular cleaning will
prevent this. See cleaning instructions.
Damaged electrode wire. Replace electrode wire.
Dead battery / or installed incorrectly.
Replace with heavy duty ‘AAA’ battery. Install with the positive
terminal up.
Burner output on “high” setting
is too low. (Rumbling noise
and fluttering blue flame at
burner surface.)
Infra-red only.
Lack of gas.
Check gas level in propane cylinder.
Supply hose is pinched.
Reposition supply hose as necessary.
Dirty or clogged orifice.
Clean burner orifice.
Spider webs in venturi tube, or other
foreign matter.
Clean out venturi tube.
Cracked ceramic tile.
Order replacement burner from your Authorized Napoleon dealer.
Infra-red burner flashes back
(during operation the burner
aburptly makes a loud
“whoosh” sound, followed by a
continuous blow-torch type
sound and grows dim.)
Ceramic tiles overloaded with grease
drippings and build-up, ports are
clogged.
Turn burner off and allow to cool for at least two minutes. Relight
burner and burn on high for at least five minutes or until the
ceramic tiles are evenly glowing red.
Burner overheated due to inadequate
ventilation (too much grill surface
covered by griddle or pan.)
Ensure that no more than 75% of the grill surface is covered by
objects or accessories. Turn burner off and allow to cool for at
least two minutes, then relight.
Cracked ceramic tile.
Allow burner to cool and inspect very closely for cracks. If any
cracks are found, contact your authorized Napoleon dealer for
ordering a replacement burner assembly.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Contact your authorized Napoleon dealer for instructions on
ordering a replacement burner assembly.
… 9 …


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