Manual Napoleon PRESTIGE FIVE 600 (page 12 of 52) (English, French)

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Troubleshoong

Problem Possible Causes Soluon

Low heat / Low ame when

valve turned to high.

For propane - improper lighng

procedure.

For natural gas - undersized supply

line.

For both gases - improper preheang.

Ensure lighng procedure is followed carefully.

All gas grill valves must be in the o posion

when the tank valve is turned on. Turn tank on

slowly to allow pressure to equalize. See lighng

instrucons.

Pipe must be sized according to installaon

code.

Preheat grill with both main burners on high for

10 to 15 minutes.

Excessive are-ups/uneven

heat.

Sear plates installed incorrectly.

Improper preheang.

Excessive grease and ash build on sear

plates and in drip pan.

Ensure sear plates are installed with the holes

towards the front and the slots on the boom.

See assembly instrucons.

Preheat grill with both main burners on high for

10 to 15 minutes.

Clean sear plates and drip pan regularly. Do not

line pan with aluminum foil. Refer to cleaning

instrucons.

Burners burn with yellow

ame, accompanied by the

smell of gas.

Possible spider web or other debris, or

improper air shuer adjustment.

Thoroughly clean burner by removing. See

general maintenance instrucons. Open air

shuer slightly according to combuson air

adjustment instrucons. (This must be done by

a qualied gas installer.)

Flames li away from burner,

accompanied by the smell of

gas, and possibly dicules

in lighng.

Improper air shuer adjustment. Close air shuer slightly according to

combuson air adjustment instrucons. (This

must be done by a qualied gas installer.)

Burner will not light with the

igniter, but will light with a

match.

Dead baery / or installed incorrectly.

Loose electrode wire or switch

terminal wires.

Wrong replacement igniter.

Improper gap at electrode p.

Liing ames on burner.

Replace with heavy duty baery.

Check that electrode wire is rmly pushed onto

the terminal on the back of the igniter. Check

that the lead wires from the module to the

ignion switch (if equipped) are rmly pushed

onto their respecve terminals.

One spark systems must use a one spark igniter.

Ensure that the collector box is ght and the gap

between the electrode end and the collector

box is between 1/8” - 3/16” (3mm-5mm). The

gap can be adjusted by bending the box in or

out.

Close air shuer slightly - see previous problem.

Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal

vibraons in the regulator and does not aect

the performance or safety of the gas grill.

Humming regulators will not be replaced.

Burners will not cross light

each other.

Plugged ports along back of burner. Clean burner ports. See burner maintenance

instrucons.

“Paint” appears to be peeling

inside lid or hood.

Grease build-up on inside surfaces. This is not a defect. The nish on the lid and

hood is porcelain, and will not peel. The peeling

is caused by hardened grease, which dries into

paint-like shards, that ake o. Regular cleaning

will prevent this. See cleaning instrucons.

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Napoleon PRESTIGE FIVE 600 Manual

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