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EN
www.napoleon.com
N415-0437CE-GB-DE REV - AUG 31.22
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
Blockage of gas.
Improper preheang.
Check for spider webs in the burner or orice.
Preheat grill with main burners on high for 5 to 10
minutes.
Excessive are-ups/
uneven heat.
Improper preheang.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on high for 5 to
10 minutes.
Clean drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer
slightly according to combuson air adjustment
instrucons. (This must be done by a qualied gas
installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to combuson air
adjustment instrucons. (This must be done by a
qualied gas installer.)
Burner will not light
with the igniter, but will
light with a match.
Jet-re outlet is dirty or clogged.
Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. This is not a defect. The peeling is caused by
hardened grease, which dries into paint-like shards
that ake o. Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
13


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