Manual Napoleon Phantom Freestyle 425 (page 20 of 24) (English)

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Troubleshooting

Gas Flow

• Low heat or low ﬂame when valve is turned to high.

• Burners burn with yellow ﬂame, accompanied by the smell of gas.

• Flames lift away from burner, accompanied by the smell of gas, and possible lighting difﬁculties.

• Burner output on HIGH, but setting is LOW. Rumbling noise and ﬂuttering blue ﬂame at burner surface.

Possible causes Solution

Gas tank – improper lighting procedure

Ensure lighting procedure is followed carefully. All gas valves must

be in the OFF position when the tank valve is turned on. Turn tank

on slowly to allow pressure to equalize. See Operation – "Lighting

Instructions".

Gas pipe – undersized supply line. Pipe must be sized according to installation code.

Leaking gasket surrounding the ceramic tile, or a weld

failure in the burner housing.

Allow burner to cool and inspect very closely for cracks. Contact

your authorized Napoleon dealer to order replacement burner

assembly if any cracks are found.

Improper preheating. Preheat grill with both main burners on high for 10 to 15 minutes.

Possible spider web or other debris.

Thoroughly clean nest or webs out of your burner oriﬁce by

removing it and following instructions in this manual.

See "Leak Test".

Dirty or clogged oriﬁce. Clean burner oriﬁce

IMPORTANT! This must be done by a qualified gas installer.

Lack of gas Check gas level in gas cylinder.

Supply hose is pinched. Reposition supply hose as necessary.

Gas regulator in low ﬂow state.

Turn the burners off and close the tank valve, wait a minute before

fully re-opening the valve, allow a few seconds for the pressure

to equalize before following the Lighting Instructions to start the

grill. Ensure igniting procedure is followed carefully every time you

cook. All gas valves must be OFF when the tank valve is turned on.

Always open the tank valve slowly.

Infrared Burner Flashes Back

• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and grows

dim or has a large ﬂame on start up.

Possible causes Solution

Ceramic tiles overloaded with grease drippings and build-

up. Ports are clogged

Turner burner OFF and allow to cool for at least 2 minutes. Reignite

burner and burn on HIGH for at least 5 minutes, or until the

ceramic tiles are evenly glowing red.

Burner overheated because inadequate ventilation. Too

much grill surface covered by griddle or pan.

Ensure no more than 75% of the grill surface is covered by objects

or accessories. Turn burner OFF and allow to cool for at least 2

minutes. Reignite.

Leaking gasket surrounding the ceramic tile, or a weld

failure in the burner housing.

Allow burner to cool and inspect very closely for cracks. Contact

your authorized Napoleon dealer to order replacement burner

assembly if any cracks are found.

Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.

Excessive grease and ash build on sear plates and in drip

pan.

Clean sear plates and drip pan regularly. Do not line pan with

aluminum foil. Refer to "Cleaning Instructions".

Peeling Paint

• Paint appears to be peeling inside lid or hood.

Possible causes Solution

Grease build-up on inside surfaces.

This is not a defect. The ﬁnish on the lid and hood is porcelain

or stainless steel and will not peel. The peeling is caused by

hardened grease, which dries into paint-like shards, that ﬂake off.

Regular cleaning will prevent this. See "Cleaning instructions".

20 | Troubleshooting Napoleon.com | Freestyle Series Grills

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Others manual(s) of Napoleon Phantom Freestyle 425

Napoleon Phantom Freestyle 425 User Manual - German - 24 pages

Napoleon Phantom Freestyle 425 User Manual - Dutch - 24 pages

Napoleon Phantom Freestyle 425 User Manual - French - 24 pages

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Napoleon Phantom Freestyle 425 Manual

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