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Napoleon OASIS 100 Manual

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www.napoleongrills.com
ORDERING REPLACEMENT PARTS
Before contacting the customer care department, check the NAC web site for more extensive cleaning, mainte-
nance, troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for
replacement parts and warranty claims. The customer care department is available between 9 AM and 5 PM (Eastern
standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the
following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer care representative may request to have the parts returned to the factory for
inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the customer care
department with the following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization number - provided by the customer service representative.
Before contacting customer care, please note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
COMMANDE DES PIÈCES DE RECHANGE
Avant de contacter le bureau de service du clientele, veuillez prendre note, que notre guide de dépanage est
maintenent dispoible sur le net a www.napoleongrills.com. Ici, vous trouver beaucoup d'information comme les
instructions de d'opération et de nettoyage et comment remplacer les pièces. Contactez le manufacturier directement
pour obtenir des pièces de rechanges et faire des réclamations sur garantie. Le département de service est à votre
disposition entre 9 AM et 5 PM (heure normale de l’est) au 1-866-820-8686 ou fax au 1-705-727-4282. Pour qu’une
réclamation soit traitée, l’information suivante est nécessaire :
1. Modèle et numéro de série de l’appareil.
2. Numéro de la pièce et description.
3. Une description concise du problème («cassé» n’est pas suffisant).
4. Preuve d’achat (copie de la facture).
5. Avoir en main votre Visa ou Mastercard pour payer les frais d'expedition.
Dans quelques cas, le département du service peut demander de leur retourner la pièce pour des fins d’inspection
avant de fournir une pièce de rechange. Les pièces doivent être expédiées port payé à l’attention du département de
service avec l’information suivante :
1. Modèle et numéro de série de l’appareil.
2. Une description concise du problème («cassé» n’est pas suffisant.
3. Preuve d’achat (copie de la facture).
4. Un numéro l'autorisation de retour - fourni par le représentant du département de service.
Avant de contacter le département de service, veuillez prendre note que les items suivants ne sont par couverts par
la garantie :
-coûts de transport, bris et frais d’exportation
-main-d’oeuvre pour l’enlèvement et l’installation de la pièce
-coûts des appels de service pour diagnostiquer le problème
-décoloration des pièces en acier inoxydable
-bris des pièces suite à un manque d’entretien ou de maintenance, ou utilisation de nettoyeurs non appropriés
(nettoyeur à fourneau)
… 21 …


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