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Napoleon NK22CK-L Manual

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www.napoleongrills.com
11
EN
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
Before contacng the Customer Care Department, check the NAC Website for more extensive cleaning,
maintenance, troubleshoong and parts replacement instrucons at www.napoleongrills.com. Contact
the factory directly for replacement parts and warranty claims. Our Customer Care Department is
available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686 or fax at 1-705-727-4282.
To process a claim, we must
be provided with the following informaon:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Care Representave could request to have the parts returned to the factory
for inspecon before providing replacement parts. These parts must be shipped prepaid to the aenon
of the Customer Care Department with the following informaon enclosed:
1. Model and serial number of the unit.
2. A concise descripon of the problem (‘broken’ is not sucient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaon Number - provided by the Customer Care Representave.
Before contacng customer care, please note that the following items are not covered by the warranty:
Costs for transportaon, brokerage or export dues.
Labor costs for removal and reinstallaon.
Costs for service calls to diagnose problems.
Discoloraon of stainless steel parts.
Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner).
… 11 …


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