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13
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Troubleshoong
Problem Possible Causes Soluon

when valve turned to
high.

procedure.
For natural gas - undersized supply
line.



when the tank valve is turned on. Turn tank



code.
Preheat grill with both main burners on high
for 10 to 15 minutes.

uneven heat.
Sear plates installed incorrectly.

Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes


Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning

Burners burn with

accompanied by the
smell of gas.
Possible spider web or other debris, or

Thoroughly clean burner by removing. See

 Normal occurrence on hot days. This is not a defect. It is caused by internal

the performance or safety of the gas grill.

Burners will not cross
light each other.
Plugged ports at back of burner. Clean burner ports. See burner maintenance

“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. 
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which

Regular cleaning will prevent this. See cleaning

Infrared burner (if


the burner abruptly
makes a loud “whoosh”
sound, followed by a

type sound and grows
dim.)

drippings and build-up. Ports are
clogged.


covered by griddle or pan.)

Leaking gasket surrounding the

burner housing.

two minutes. Relight burner and burn on high





two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for

assembly.
13


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