KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
Before contacng the Customer Soluons Department, check the Napoleon Grills Website for more extensive
cleaning, maintenance, troubleshoong and parts replacement instrucons at www.napoleongrills.com.
Contact the factory directly for replacement parts and warranty claims. Our Customer Soluons Department is
available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686, fax at 1-705-727-4282 or e-mail
grills@napoleonproducts.com. To process a claim, we must be provided with the following informaon:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Soluons Representave could request to have the parts returned to the factory
for inspecon before providing replacement parts. These parts must be shipped prepaid to the aenon of the
Customer Soluons Department with the following informaon enclosed:
1. Model and serial number of the unit.
2. A concise descripon of the problem (‘broken’ is not sucient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaon Number - provided by the Customer Soluons Representave.
Before contacng Customer Soluons Representave, please note that the following items are not covered by
the warranty:
• Costs for transportaon, brokerage or export dues.
• Labor costs for removal and reinstallaon.
• Costs for service calls to diagnose problems.
• Discoloraon of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner
or other harsh chemicals).
