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Troubleshooting
Gas Flow
Low heat or low flame when valve is turned to high.
Burners burn with yellow flame, accompanied by the smell of gas.
Flames lift away from burner, accompanied by the smell of gas, and possible lighting difficulties.
Burner output on HIGH, but setting is LOW. Rumbling noise and fluttering blue flame at burner surface.
Possible causes Solution
Gas tank – improper lighting procedure
Ensure lighting procedure is followed carefully. All gas valves must
be in the OFF position when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See Operation – "Lighting
Instructions".
Gas pipe – undersized supply line. Pipe must be sized according to installation code.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Improper preheating. Preheat grill with both main burners on high for 10 to 15 minutes.
Possible spider web or other debris.
Thoroughly clean nest or webs out of your burner orifice by
removing it and following instructions in this manual.
See "Leak Test".
Dirty or clogged orifice. Clean burner orifice
IMPORTANT! This must be done by a qualified gas installer.
Lack of gas Check gas level in gas cylinder.
Supply hose is pinched. Reposition supply hose as necessary.
Gas regulator in low flow state.
Turn the burners off and close the tank valve, wait a minute before
fully re-opening the valve, allow a few seconds for the pressure
to equalize before following the Lighting Instructions to start the
grill. Ensure igniting procedure is followed carefully every time you
cook. All gas valves must be OFF when the tank valve is turned on.
Always open the tank valve slowly.
Infrared Burner Flashes Back
During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and grows
dim or has a large flame on start up.
Possible causes Solution
Ceramic tiles overloaded with grease drippings and build-
up. Ports are clogged
Turner burner OFF and allow to cool for at least 2 minutes. Reignite
burner and burn on HIGH for at least 5 minutes, or until the
ceramic tiles are evenly glowing red.
Burner overheated because inadequate ventilation. Too
much grill surface covered by griddle or pan.
Ensure no more than 75% of the grill surface is covered by objects
or accessories. Turn burner OFF and allow to cool for at least 2
minutes. Reignite.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip
pan.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Peeling Paint
Paint appears to be peeling inside lid or hood.
Possible causes Solution
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is porcelain
or stainless steel and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See "Cleaning instructions".
20 | Troubleshooting Napoleon.com | Freestyle Series Grills
20


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