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14
www.napoleongrills.com
EN
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed
carefully. All gas grill valves must be
in the o posion when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to
installaon code.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Excessive are-ups/uneven
heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
See assembly instrucons.
Preheat grill with main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil.
Refer to cleaning instrucons.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris in
burner.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Rear and Side burners will
not light with the igniter, but
will light with a match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Replace with heavy duty premium
baery.
Check that electrode wire is rmly
pushed onto the terminal on the back
of the igniter. Check that the lead wires
from the module to the ignion switch
(if equipped) are rmly pushed onto
their respecve terminals.
Main burner will not light
with the igniter, but will light
with a match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle
brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibraons in the regulator
and does not aect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
Burners will not cross light
each other.
Dirty or corroded cross light brackets. Clean or replace as required.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the
lid and hood is porcelain, and will
not peel. The peeling is caused by
hardened grease, which dries into
paint-like shards, that ake o. Regular
cleaning will prevent this. See cleaning
instrucons.
14


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