798798
24
Zoom out
Zoom in
Previous page
1/28
Next page
24 | Troubleshooting Napoleon.com | BUILT-IN Series
Troubleshooting
Gas Flow
Low heat or low flame when valve is turned to high.
Burners burn with yellow flame, accompanied by the smell of gas.
Flames lift away from burner, accompanied by the smell of gas, and possible lighting difficulties.
Burner output on HIGH, but setting is LOW. Rumbling noise and fluttering blue flame at burner surface.
Possible causes Solution
Propane – improper lighting procedure
Ensure lighting procedure is followed carefully. All gas valves must
be in the OFF position when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See Operation – "Lighting
Instructions".
Natural gas – undersized supply line. Pipe must be sized according to installation code.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Both gas propane and natural gas – improper preheating. Preheat grill with both main burners on high for 10 to 15 minutes.
Possible spider web or other debris.
Thoroughly clean nest or webs out of your burner orifice by
removing it and following instructions in this manual.
See "Leak Test".
Improper air shutter adjustment.
Open or close air shutter slightly according to this manual.
See "Maintenance Instructions".
IMPORTANT! This must be done by a qualified gas installer.
Lack of gas Check gas level in propane cylinder.
Supply hose is pinched. Reposition supply hose as necessary.
Propane regulator in low flow state.
Turn the burners off and close the tank valve, wait 5 minutes
before fully re-opening the valve, allow a few seconds for the
pressure to equalize before following the Lighting Instructions to
start the grill. Ensure igniting procedure is followed carefully every
time you cook. All gas valves must be OFF when the tank valve is
turned on. Always open the tank valve slowly.
WE WANT
TO HELP!
Napoleon is here to
ensure your grilling
experience is memorable.
Contact us if you require
additional help.
Troubleshooting
24


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Napoleon BIG38 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Napoleon BIG38 in the language / languages: English as an attachment in your email.

The manual is 16.55 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Napoleon BIG38

Napoleon BIG38 User Manual - German - 28 pages

Napoleon BIG38 User Manual - Dutch - 28 pages

Napoleon BIG38 User Manual - French - 28 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info