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MSPA LIMITED WARRANTY
MSpa® has been manufactured with reliability and simplicity in mind. All products have been inspected
and found free of defects prior to leaving the factory.
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The warranty period begins from the date of purchase and MSpa requires presentation of the original
proof to purchase to ascertain the date. During the warranty period, MSpa will either repair or replace, at
its discretion, any defective products. Replacement products or repaired parts will be warranted for only
the unexpired portion of the original warranty.
Shipping Policy
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service center or ORPC-Oriental Recreational Products (Shanghai) Co., Ltd.
Warranty Policy
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negligence or failure to follow the product instructions, improper or inadequate maintenance;
connection to improper power supply; chemical water damage, loss of pool water, unauthorized
product modification or repair; use for commercial purpose; fire, lightening, flood or other external
causes
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services the same model with identical technical specifications
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corresponding warranty in the country of service. Where the cost of repairs or replacement is not
covered by this warranty, MSpa will advise the owners and the cost shall be charged to the owner.
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accredited distributor or agent provided that the defective part be returned to the distributor or agent
Transportation Prepaid, if requested.
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product. ORPC will not be liable for results of cost of workmanship from unauthorized service person.
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provided by the other producer.
Warranty Registration
Please always keep the purchase receipt, warranty card in case of future warranty inquiry. All claims must
be submitted to MSpa authorized dealers or service partners. Warranty contact information is provided on
the back of the warranty card. It is essential that all submitted claims provide all the necessary information,
including Customer name, Purchase receipt, Serial No., Product No., Problem, and Parts requested.
25


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