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Prepared by MSI Notebook FAE
Version: 2.0
Date: 2015/08/31
2
Go Back to Original Windows / Restore Factory Settings
F3 recovery function may not work after upgrade due to the different structure of Windows
10 system partition (FAQ), but you can either choose to use the prepared recovery media or the
Windows recovery function to restore your system.
The recovery media created by MSI BurnRecovery tool can help you restoring the system back
to factory settings (FAQ/Video Tutorial), or use the Windows recovery function to return to your
original system if you didn’t create the recovery media before. (FAQ/Video Tutorial)
Troubleshooting Guide
After upgrading to Windows 10, some software or hardware functions of your computer
might stop working properly. On most occasions, your original installed driver/application should
be compatible in Windows 10. Follow the troubleshooting steps below to help solving problems.
Windows System Feature
Some Windows 10 system feature or Windows 10 bundled application cannot work properly
(Including App
1
suddenly quit after launch, long application loading time when accessing through
the Start Menu, or garbled message shows up on the screen… etc.), Microsoft has released some
hotfixes to solve these problems through running Windows Update (FAQ).
*App
1
: Microsoft Edge, Weather, Photos, Store, OneNote App…etc.
Hardware Device
The driver incompatibility might cause some devices stop working or show unknown devices
in the device manager after upgrade. For example NVIDIA Optimus graphics switching function is
not working properly and the power button status light is always locked up with one color.
If you have encountered issues below, re-install the driver to solve the problem.
Bluetooth
Symptom: Can’t find any external Bluetooth device in the Bluetooth setup page, or can’t pair with a
Bluetooth device.
Graphics (VGA)
Symptom: Can’t switch automatically between the iGPU (Integrated Graphics) and the dGPU
(Dedicated Graphics), and the power button light always locked up at a single color light.
LAN
Symptom: The internet connection via LAN can’t work properly, or the connection is unstable.
Webcam
Symptom: The webcam is not connected, or stops working.
Solution: Webcam uses Windows build-in driver, so it doesnt need any additional driver
update. Make sure you have SCM installed and the webcam is turned on by using Fn+F6.
2


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