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Problemen met aansluiten oplossen ‑ vervolg
Je krijgt de foutmelding ‘Fout 12: Geen verbinding met het netwerk’; de eerste opstartstip is geel.
Oorzaak Oplossingen
De DHCP‑server kan niet gevon‑
den worden.
Zie ‘Apparatuur correct herstarten’ (zie begin bijlage D).
Blijven de problemen bestaan, bel dan de Klantenservice (zie pagina 6). 
Je krijgt de foutmelding ’Fout 14: Ophalen software is mislukt’; de eerste opstartstip knippert geel.
Oorzaken Oplossingen
De opstartserver kon niet gevon‑
den worden.
Zie ‘Apparatuur correct herstarten’ (zie begin bijlage D).
Je hebt apparatuur op je 
modem aangesloten met 
DHCP‑serverfunctionali teit, die 
ver storend werkt op de tv‑ontvan‑
ger. Dit kan bijvoorbeeld een eigen 
server zijn, een WLAN (Wi‑Fi) 
repeater of een ander apparaat.
Kijk in de handleiding van betreffende leverancier om de DHCP‑serverfunctionaliteit van 
het apparaat uit te zetten. Start dan je KPN Experia Box en de tv‑ontvanger opnieuw op.
Blijven de problemen bestaan, bel dan de Klantenservice (zie pagina 6). 
Tijdens het opstarten blijft de derde opstartstip lang op geel staan.
Oorzaak Oplossing
Het kan soms even duren voordat 
de software voor Interactieve TV 
is opgestart. Na 1,5 à 2 minuten 
zal het tv‑beeld op je scherm 
verschijnen.
Wacht rustig af. Als de derde stip langer dan 5 minuten op geel blijft staan. Trek de 
voedingskabel uit het stopcontact. Steek vervolgens de stekker weer in het stopcontact 
en zet de tv‑ontvanger aan met de toets [Power] (rechts boven). Als bovenstaande niet 
werkt, doe dan het volgende: 
a)  Noteer de foutmelding en bij welke opstartstip de tv‑ontvanger blijft haperen.  
Noteer ook welke kleur de opstartstip heeft.
b)  Bel de Klantenservice (zie pagina 6).
Tip: Zet voordat je de
tv‑ontvanger helemaal
uit zet, deze eerst mini‑
maal 30 seconden in
stand‑by.
82


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